This project evaluates the experiences of users navigating the official website of the Bronxville Public Library (http://bxvlibrary.org). The library primarily uses its portal to disseminate information relating to policies, services, special programming and events, and newsletters. A user testing study was developed and administered by four usability researchers to gather both quantitative and qualitative data and assess the experiential issues of website users. Eight participants were presented a series of four tasks requiring them to navigate and locate specific information on the library website. Analysis of test results ultimately revealed a series of one major and three minor usability issues, along with associated recommendations for improvement.
BXPL home page at the time of the study, arrows and circle highlight problem areas.
sfitzell
Latest posts by sfitzell (see all)
- Usability Test of Bronxville Public Library - May 12, 2014
- Network Visualization of IA Cardsorts - April 24, 2013
- Information Architecture: Changing Perceptions with Changing Technologies - April 15, 2013