This co-authored short paper and poster by Pratt Associate Professor Irene Lopatovska and Jessika Davis, MS Museums & Digital Culture ’23, was accepted and presented at the 2023 ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR) held March 2023.
Utilizing data originally collected during the INFO-630 Research Design & Methods FA 2021 class, this research explored the potential of conversational agents (CAs) to support adolescents (also referred to as teens) during emotionally difficult times. Through online focus groups, participants were asked to talk about problems they are experiencing and the conversational support they usually receive, design multi-turn supportive conversations that could be programmed into a CA, and recommend CAs features for teens.
While the publication, “Capturing Teens’ Voice in Designing Supportive Agents“, centered around designing the conversation programmed into a CA, “Designing Supportive Conversational Agents With and For Teens” surfaced thematic reasons that typically caused emotional distress in teens and outlined the teens’ subsequent expectations for how supportive CA’s could truly help them.
Lopatovska, I. & Davis, J. (2023). Designing Supportive Conversational Agents With and For Teens. In Proceedings of the 2023 Conference on Human Information Interaction and Retrieval (CHIIR ’23), March 19–23, 2023, Austin,TX, USA. Association for Computing Machinery, New York, NY, USA, 328–332. https://doi.org/10.1145/3576840.3578283
*Previously published findings that focused on the conversation design segment :
Lopatovska, I., Turpin, O., Davis, J., Connell, E., Denney, C., Fournier, H., Ravi, A., Yoon, J., & Parasnis, E. (2022). Capturing Teens’ Voice in Designing Supportive Agents. In Proceedings of the 4th Conference on Conversational User Interfaces (CUI ’22), July 26 – 28, 2022, Glasgow, UK. Association for Computing Machinery, New York, NY, USA, Article 23, 1–12. https://doi-org/10.1145/3543829.3543838
