Author: Claire Jen
This project used eye-tracking and mixed-methods usability research to understand why users hesitated during the Hooked on Phonics checkout flow. The team combined gaze data, retrospective interviews, and…
Epicurean Design System is a unified framework that includes a UI kit and a documentation site for Resy’s website to address usability issues such as inconsistent visuals, accessibility…
This ethnographic study explores how to embed feedback rituals into the lives of Toyota Woven City residents to prevent “participation fatigue”. By analyzing these behaviors in an urban…