Author: rbron246

In order to gain insight into the usability of the MTA’s website, a team of evaluators from Pratt Institute’s School of Library and Information Science conducted a Heuristic Usability Evaluation. To facilitate improved display and access to current content, the evaluators suggest a reorganization and streamlining of the homepage, clearer labeling on the Schedules & Fares page, and the addition of further visuals to aid the user in their selection process.