Ruha BenJamin vs. The New Jim Code

By Char Jeré

Ruha Benjamin’s talk on Race After Technology: Abolitionist Tools for the New Jim Code was just as raw as the topic itself. It came with no filters, no disclaimers and no trigger warnings— it wasn’t for the precious, it was for the people whose lives depend on such brutal honesty. This moment with Benjamin felt like an astral projection, the experience catapulting me from a space where darkness was being vilified to a place where it is now finally embraced. During this talk, it seemed like Benjamin was shepherding us out of our own black boxes of internalized racism and into clarity. After her three provocations, I was called to take a left out of my body and a right into my imagination—the directions were simple but you still needed to know them, as a right out of my body could have led me back into someone else’s imagination, essentially up the creek without a paddle. Benjamin stated that, “Most people are forced to live inside of someone else’s imagination”, citing Adrienne Marie Brown’s book Emergent Strategy: Shaping Change, Changing Worlds, as an inspiration. As Brown explains in her book, “I often feel I am trapped inside someone else’s capability. I often feel I am trapped inside someone else’s imagination, and I must engage my own imagination in order to break free.”. Power does indeed lie in the ability to imagine but what happens when you have an old, tiresome imagination that turns innocent people into potential threats, “superpredators” and even worse, demons? These words have all been weaponized by top political figures, from Hillary Clinton to killer cops (like Darren Wilson) against African Americans for centuries. Officer Wilson described Michael Brown as a demon before he brutally shot and killed the 18-year-old on the streets in Ferguson, Missouri in 2014. Audre Lorde would call such things “imagination without insight” in her essay “Poetry is Not a Luxury”.

A photograph from the exhibit on African-American progress, on view inside the Palace of Social Economy at the 1900 World’s Fair in Paris. (Library of Congress)

I started thinking more deeply about my daily interactions with intrusive, white-bred artifacts; Benjamin quoted Langdon Winner as saying “Artifacts have politics.”. The residues of white inferiority have been scattered strategically around us and are the default within the design and ultimately, within the system. White bias exists in so many facets of our daily lives that it often becomes disturbingly inconspicuous. Kara Walker states that with monuments and memorials, “…there’s this very peculiar quality that they have of being completely invisible— the larger they are, in fact, the more they sink into the background.” The effects of this phenomenon (white inferiority) were having fun double-dutching and hopscotching through my genes like school kids on summer break. Right there in my cold metal folding chair, I sat realizing that every new technology’s job was not only to reintroduce us to new trauma but to preserve the intergenerational trauma in my DNA. The matrix of oppression could be explicit but it could also be obscure; it could be abrasive while also being agreeable, moonlighting as a “serve and protector”. It was as disruptive as light is to darkness but useless against reason and true innovation. Ruha Benjamin pushes us to examine our interiority, so we no longer need to put up with the mediocrity of settler colonialism. She wants us to liberate ourselves so we can start truly innovating change. We are now impenetrable and have received our reparative vaccinations against white redundancy that have been killing and stagnating us for centuries. It is time to finally welcome modernity. In Safia Elhillo’s book The January Children, she references a quote by Adonis, “How many centuries deep is your wound.”. This was not a question–it was a critical examination of race, ethnicity, class and gender through rhetoric. My question is: when they colonize Mars, will racism still be en vogue?

I am the God of war! ARrrrrghhhh!!!!!

“THERE ARE BLACK PEOPLE IN THE FUTURE.” Alisha Wormsley’s billboard exclaims, hovering over an area in Pittsburgh that has seen rapid changes from “re-development” projects and gentrification. We are in the future just by existing in this present moment but for me it is not just about being there, it’s about where we are there. During the talk-back, people who were living in public housing explained that their landlord installed facial recognition software without their consent. They also expressed concern about their right to privacy. New technology has never been empathetic to the needs of marginalized people, which means that designers do not envision us in the future. Firearms, steam engines, the Cotton Gin and the internet are all examples of how technological advances keep oppression well-fed. As Benjamin shifted her talk from the well-documented problems of white technological setbacks to solutions on how to mobilize against these “New Jim Codes”, she states this: “Like abolitionist practices of a previous era, not all manners of resistance and getting free should be exposed…calls for abolition are never simply about bringing harmful systems to an end but also about envisioning new ones…”.

(Image courtesy of Jon Rubin)

People who have been marginalized and made the most vulnerable are constantly working and fighting to adjust their user settings, in turn causing them to consistently relive their own trauma. Benjamin declared, “The nightmares that many people are forced to endure are the underside of elite fantasies about efficiency, profit, and social control.”. Her declarations are the tuning forks of knowledge–they are our first post-apocalyptic radio broadcast that blares the coordinates of liberation. Benjamin shows us that there are more of us out there, imagining and creating outside of the logics we had internalized; we are building our own micro-revolutions. She reassures us that nothing is permanent, especially not oppression. In thinking about what some historians call “slave-breeding”, or coerced sexual-reproduction (eugenics) during slavery in the Americas, instead of UXD, I started repeating “HXD, HXD…HXD,” for Human Experiment Design, or more specifically, the process of manipulating human behavior and genetics through brutality, mortality, and corporeality. People have been and still are being domesticated like animals and plants, which has real-world implications. The whip, the gun, the white man and capitalism are all clinging tightly to our cells like a gene mutation.

There was a sense of urgency in Benjamin’s voice that activated the ancestor memory card deeply embedded within my DNA, sending RNA and Cas9 by way of gene-drive technology to isolate trauma, cut it out and be rid of it once and for all. The idea of eliminating white inferiority from our genetic coding is liberating but to think that we possess the power to free our ancestors who came before (and will surely come after) has started to consume me. She pointed to Pierre Bourdieu as saying that, “the way you know you have a powerful system is that you no longer need the conductor, people just orchestrate themselves. You internalize it and [that’s how] we keep it going.”. She goes on to say that colorism is not perpetuated in the black community or other communities of color by a white man standing there and saying “you are better, you are worse, you are more valued…it’s through the internalization of the logic that we continue to reproduce amongst ourselves.”. Suffering is a trillion-dollar, sadistic business that finds joy and comfort in exploiting pain—capitalism relies heavily on its reproduction through the germ cell lineage. We have no choice but to disrupt this industry by denying it access to the next generation.  

The night of the talk, Benjamin felt like Morpheus from the Matrix but she didn’t give us the option to be complacent anymore; there was only one pill. The doors of the Housing Works were the threshold of the linear perception of time; walking through them meant there was no going back. We were all accountable because we were now all armed with the knowledge and inspiration to bring about our own insurrections. There was an energy in the room that I hadn’t felt since my radical Black feminist seminar in undergrad, which was both optimistic and restorative. When Harriet Tubman walked by a plantation singing “Steal Away” and “Sweet Chariot”, that was her way of communicating that it was time to move and time to break free. Likewise, when Ruha Benjamin took the stage, her provocations were like the songs of the Underground Railroad, her last being the most profound: “The imagination is a contested field of action, not an ephemeral afterthought that we have a luxury to dismiss or romanticize but a resource, a battleground, an input and output of tech and social order.”.

Sources:

http://ennemareebrown.net/tag/imagination/

Lorde, A. (1984). Sister outsider: Essays and speeches. Trumansburg, NY: Crossing Press

https://www.smithsonianmag.com/history/first-time-together-and-color-book-displays-web-du-bois-visionary-infographics-180970826/

https://hyperallergic.com/436763/alisha-wormsley-the-last-billboard-pittsburgh-there-are-black-people-in-the-future/

Event Review: NYC Media Lab Summit

On September 26, 2019, I attended the NYC Media Lab Summit held in downtown Brooklyn. The mainstage program took place at the New York City College of Technology (City Tech CUNY) for the first half of the day. The second half of the day was dedicated to interactive demos and workshops and took place at both City Tech and the New York University (NYU) Tandon School of Engineering.

NYC Media Lab describes itself as dedicated to “driving innovation and job growth in media and technology by facilitating collaboration between the City’s universities and its companies” (About – NYC Media Lab, n.d.) Pratt Institute is part of NYC Media Lab’s consortium with goals “to generate research and development, knowledge transfer, and talent across all of the city’s campuses” (About – NYC Media Lab, n.d.), which also includes The New School, School of Visual Arts, Columbia University, NYU, CUNY, IESE, and the New York City Economic Development Corporation. Member companies of NYC Media Lab include Bloomberg LP, Verizon, The New York Times, and NBCUniversal, to name a few.

The Media Lab Summit held itself like a typical conference, where you check in to receive your name badge upon arrival and are treated to coffee and pastries. Then everyone takes their seats before the main program begins in the auditorium where the Executive Director of the program, Justin Hendrix, makes his welcome address and does introductions.

Innovation Panel discussion

Up first was the Innovation Panel, which featured speakers Yael Eisenstat, R. Luke Dubois, Desmond Patton, and Tony Parisi. The panel featured a mix of academics and professionals who all addressed the topic of artificial intelligence, or AI. It was interesting to hear that everyone agreed that AI is the future but that they all held concerns about whether it will be accessible to all. Another potential issue that was brought up in relation to AI is what seems like our current overdependence on data. One panelist raised serious concerns about this overdependence and worried whether this could lead to the complete disregard of an innate human characteristic, which is critical thinking. All panelists agreed that critical thinking is essential and sees it playing a key role throughout the use of AI and other technological advancements.

What I ultimately took away from this Innovation Panel was that critical thinking is needed now more than ever. I think we have always understood that critical thinking is crucial as it is what keeps us human. AI is capable of making decisions for us, but the ability to be able to critically think about the potential impacts of our decisions and asses our judgments remains entirely human. This emphasis on critical thinking reminded me of the Phoebe Sengers reading in which she also discusses machine culture but stresses that science and the humanities need “to be combined into hybrid forms” as “neither is sufficient alone” (Practices for Machine Culture, n.d.). Like the panelists, Sengers recognizes the strengths in both and how each can complement the other, especially in AI.

Next up were the showcases. The showcases were meant to present and demonstrate projects, prototypes, and startups created by students and faculty from NYC Media Lab programs. Two of the showcases that stood out to me the most were a subway accessibility app for the blind and a retina technology startup.

Access to Places presentation

Students from NYU’s Interactive Telecommunications Program created an app called Access to Places with the goal to make subway stations much more accessible for the blind. The app utilizes iOS’ text-to-speech voiceover technology to provide information such the location of entrances and exits, service delays or changes, and arrival and departure times. Notifications also help the blind to navigate around station layouts.

Retina Technologies presentation

Retina Technologies was formed by medical students at the Icahn School of Medicine at Mount Sinai. The startup aims to change the way people access ophthalmologists in both urban and rural areas. Through the use of virtual reality headsets, the startup hopes to increase access to ophthalmologists for those who cannot easily visit one in rural areas while also improving the patient experience for those in urban areas.

Access to Places and Retina Technologies both stood out to me the most because of the users that they were designing for. Instead of creating a product that catered to the majority of the population, they reached out to those with specific needs that often get neglected in the startup and tech conversations. I immediately thought of the Sasha Costanza-Chock paper on “Design Justice” and the discussion on who designers are actually designing for. The majority of startups and apps tend to assume the average user is able to access or use a product without any accommodations, much like how Costanza-Chock discusses that designers “assume” that “a user has access to a number of very powerful privileges” (2018). Visiting an ophthalmologist or getting onto the subway without any trouble are privileges that most designers tend to assume users have. Access to Places and Retina Technologies decided to instead focus on the needs of these specific user groups rather than create another app or startup that assumed they were just like every other user.

Many innovative and creative projects were demonstrated, and I was in awe over it all, but it was the discussions that were held that enlightened me. What I took to be the overall theme of the Media Lab Summit was accessibility and the continued mission to make this collaboration between media and technology available to all. I still believe that technology has this amazing potential to change and impact lives, but we must make it available to everyone to see it happen. The Media Lab Summit and our class discussions and readings only continue to highlight this necessity and how we as information professionals cannot simply ignore it as technology advances.

References:

About – NYC Media Lab. (n.d.). Retrieved from https://nycmedialab.org/about.

Costanza-Chock, S. (2018). Design Justice: towards an intersectional feminist framework for design theory and practice. DRS2018: Catalyst. doi: 10.21606/drs.2018.679

Sengers, P. (n.d.). Practices for Machine Culture: A Case Study of Integrating Cultural Theory and Artificial Intelligence. Retrieved from http://www.cs.cmu.edu/afs/cs/usr/phoebe/mosaic/work/papers/surfaces99/sengers.practices-machine-culture.html.

Event Review: Museums and AI in the 21st Century

The event taken place at Cooper Hewitt, Smithsonian Design Museum on Sep 16, 2019 mainly discussed the applications of Artificial Intelligence now and future and highlighted the role of museums as making people more self-aware. There were three talks in the event given by three different perspectives (a curator, a computer and a future teller) and a free Q & A session afterwards.

Curator: Andrea Lipps, an associate curator of Contemporary Design, Cooper Hewitt

The talk given by a curator from Cooper Hewitt first discussed the impact of AI on our lives right now. As is known to all that AI could be used in different kinds of fields like education, recreation, medical treatment, marketing automation, etc. AI could analyze large amounts of data in a short period of time and help make quick decisions. The benefits of AI are undoubted and visible. However, the curator also pointed out some questions that could not be ignored:

1.How can we ensure diversity, inclusion, safety and human rights are maintained with AI?

2.What role would AI play in our future?

3.How could museum use AI to represent new things?

There is no right or wrong to these questions and we could interpret the questions from different angles. The curator also provided some frameworks that we could use to think about AI:

1.Is it active or passive? If it is active, do you have a choice? If it is passive, is it being disclosed?

2.Is it being linked to a real-world identity or just used as anonymous ID?

3.Which methods being used when connecting AI with museums?

It’s true that we could only predict the influence and applications of AI in the future but what we should pay attention to right now are our own values and priorities. Because the use of AI is designed by human beings and design is just the externalization of our own desire. “If we use, to achieve our purposes, a mechanical agency with whose operation we cannot efficiently interfere once we have started it… we had better be quite sure that the purpose put into the machine is the purpose which we really desire.” Said Norbert Weiner in 1960.

Computer: Harrison Pim, a Data Scientist from Wellcome Trust

The data scientist who represented a computer talked about his work content, that he used machine learning in dealing with loads of images, texts and collections quickly but not analyzing users or visitors, since AI in current period was parasitic on data. He also pointed out that AI was not designed to replace human beings but as tools to be used by people. So, the main point is how to use the tools to better serve people’s needs. The talk given by “the computer” reminded me of what I read in What is Computer Ethics: we are in a conceptional vacuum and policy vacuum world and we need to reexamine the regulations in the past world, from how to define tech-based concepts to create a relatively neutral algorithm. It is impossible to create something absolutely neutral but by creating diversity, the “fundamental vulnerability” could somewhat be relieved.

Creator: Karen Palmer, a storyteller from the future

The future teller first warned everyone that the technology would take over everything and individuals would find themselves lack privacy or security in the near future if we did nothing. We would be derived of the right of telling our own stories and the world was going to be consist of auto-self surveillance, weaponized technology and biased networks.

She used the example of criminal justice system to confirm us that bias would be the biggest problem in AI applications. An example used to support was the UK police using AI to inform custodial decisions which could be discriminating against the poor. Most assumptions made by AI right now were based on false theory while these assumptions are trend to take over our lives. Thus, she concluded that democratizing AI should be what we fight for in the near future.

What she highlighted was the necessary to turn the information age to an age of perception. “Those who tell the stories rule the world.” What museums should do is to make people more self-aware and create more opportunities to arouse citizens’ insights to social issues.

Q & A session

Q: How to apply machine learning in the field of design?

A: To begin with, the interactions between users and products would be changed by new technologies but the role of designers should not be overshadowed by AI. We could use AI to produce products or test prototypes faster. In a word machine learning should serve us but we should not be slaved by it.

Q: What would justice be like in the future and what is the role of machine learning in it?

A: Neither machine learning or artificial intelligence could answer future justice problems. Those concepts should be determined by human beings but not computer technologies. What would happen in the future is the living space AI help to create and people could better understand culture issues in the museums.

Conclusion

Though we have to admit human’s dominant role in the applications of AI, there are other problems about surveillance, power and constraints that could not be ignored. “In an era of extractivism, the real value of that data is controlled and exploited by the very few at the top of the pyramid.” Said Crawford & Joler. The event did not predict how the regulations could be established but just pointed out museums’ future role in arousing people’s awareness, which I think lack enough support and overly optimistic to some extent. Anyway emphasizing museums’ social responsibility is quite necessary right now and all museum practitioners should be prepared for the transformation of exhibition modes.

Reference

Norbert Weiner (1960), Some Moral and Technical Consequences of Automation;https://www.lesswrong.com/posts/2rWfmahhqASnFcYLr/norbert-wiener-s-paper-some-moral-and-technical-consequences

James H. Moor (1985), What is Computer Ethics? 1-2

Tarleton Gillespie (2014), The Relevance of Algorithms, 191; https://www.microsoft.com/en-us/research/wp-content/uploads/2014/01/Gillespie_2014_The-Relevance-of-Algorithms.pdf

Crawford & Joler (2018), Anatomy of AI system; http://www.anatomyof.ai

Event Attendance Blog Journal: Made in Africa Tech Conference- Dr. Rabina, Event Review

            This past Friday on September 20th, 2019 I attended the Made in Africa Tech Conference which took place in Silver Springs, Maryland. Organized by Leslie Tita who’s background is in UX Design, he is also the founder of the Made in Africa Conference and  I/O Spaces , where the event was held. Taking place from 9 a.m. to 7 p.m., attendees were able to hear and learn from industry leaders in the African community.

            The conference began with keynote speaker Will Jawando, Montgomery County Council member. He gave spoke briefly on the immigrant’s population in Silver Springs, shining light on the African Community and their work along with discussing identity within the Black Community. Also coming from a Nigerian background, a powerful statement from Jawando that stood out to me is “We can be fully African and fully American, we need to normalize our combined culture.”

            Following Jawando’s introduction, the panel discussions began with the topic African Fin Tech Temperature: Are Accelerators and Incubators Ready for Business?The speakers of this session were Chinedu Enekwe and Rebecca Enonchong. The session discussed the growth of Africa’s Fintech companies along how the owners of these companies are not seeing their own profit. There has been an increase of startups on the continent with the leading countries being South Africa, Nigeria, and Kenya. A major factor in the increase of startups is due to high investor confidence from foreign investors. Despite the positive results of an increase of fintech startups, the foreign investors are taking advantage of this business owners, hence why profits are not being seen.

            The session that really caught my attention and that was relatable to my future career in the field of User Experience to is Perspectives on Reframing Patient Care and management via Tech Apps. The speakers wereMohamed Kamara, Tawani Anyangwe, and Dr. Nkobena. Kamara and Anyangwe both come from a computer science/software engineering background while Dr. Nkobena is a pharmacist. They discussed the outcomes of combining technology and healthcare, resulting in telemedicine and telehealth apps, how it can improve the healthcare system, and why Africa needs to utilize these methods more. Some of the positives discussed were managing chronic conditions, prescribing medication, reducing hospital readmissions, and overall lowering costs. 

            Through these healthcare applications patients can have a doctor available to them immediately despite location. Patients have the option of video calling, sharing images, or texting their physician. It is determined by preference and urgency. The applications are required to be HIPPA compliant in order for medical diagnosis and treatment to be offered. According to PC Magazine, with the increase of telehealth and telemedicine applications, it is creating a competitive marketplace resulting in lower health care costs. By reducing time to access and fuel consumption, along with increasing preventative care, these applications are transforming health care. Dr. Nkobena discussed the benefits of telehealth and telemedicine from the doctor’s perspective also. Due to E-Prescriptions, she is able to receive prescriptions electronically and fulfill prescription request in a much faster time. This is a prime example of enhancing quality patient care. 

            In my research of creating these kinds of applications, I came across Science Soft Professional Software Development also known as scnsoft.com. it as an IT consulting service that creates custom and platform-based solutions for Healthcare companies. They develop a range of patient applications such as patient engagement, telemedicine, medication, mental health, rehabilitation, and wellness. Their approach to creating to creating patient applications consist of many factors. First, they believe in creating in creating condition-based applications rather than one-size-fits-all. The application should address specific patient needs. Next, it should provide secure date exchange options meaning two-way communication. SCNSOFT emphasizes guaranteeing the integrity of protected health information. They also emphasize the importance of a user-friendly interface, stating that all their applications combine performance, style, and usability. With a focus on their end-users, creating easy to navigate applications that have practical value and appealing design is priority. Medical device integration is the fourth factor. Being able to integrate all types of medical tracking and medicine devices results in the better health outcomes and allows systematic care. Some examples are instant glucometers, heart rate monitors, and smart asthma inhalers. Last but not least, the final factor is support. ScienceSoft has a support team available at all times to assist with issues regarding the application. 

            Rebecca Enonchong was the closing keynote speaker and ultimately who I was most thrilled to hear speak. She is mentioned previously but I did not describe who or what she does because I wanted to discuss her last. She is a Cameroonian technology entrepreneur and the founder of AppsTech. She is also an investor and part owner of I/O Spaces. Her donations to the field of technology in Africa is what she is best known for. Enonchong spoke on the development of her business AppsTech which provides enterprise applications solutions. Her company turned twenty years old this year, originally being based in Marlyland. It has now expanded to having several offices in different locations across the United States, Europe, and Africa, including her home country of Cameroon along with consumers in over forty countries.  She also discussed her non-profit The Africa Technology Forum which is dedicated to helping startups in Africa. 

            This conference opened my eyes so much to the impact I want to leave in the field of technology, especially in regards to Africa. The creators of this conference being from Cameroon inspired me tremendously because I am also Cameroonian. I learned an extreme amount of beginning a startup and creating applications that are usable not only here in the United States but also in Africa. It was a reminder that my vision is bigger than myself. My future career in the field of User Experience is also for the betterment of my people. From the organizer of the event, Leslie Tita to Dr. Nkobena and Rebecca Enonchong, and many others mentioned and not mentioned, I was inspired to not forget my roots once I reach my destination.

Duffy, J., Duffy, J., & Duffy, J. (2015, February 11). 10 Apps That Are Changing Healthcare. Retrieved from https://www.pcmag.com/article/331934/10-apps-that-are-changing-healthcare

Home. (n.d.). Retrieved from https://www.scnsoft.com/healthcare/mobile/patient-apps

Field Report – Exploring the Morris Museum

For my observation, I decided to go to the Morris Museum in Morristown, New Jersey to observe their current exhibit titled “Pen to Paper: Investigating Famous, Historical Letters.” When I saw this current exhibit online, I figured this would be the perfect exhibit to talk about the preservation of these letters and what this exhibit tried to tell the world about the famous people who wrote them. With that goal in mind, I went to the Morris Museum to view the exhibit. However once I arrived I realized that the museum also had a “traveling exhibit” about music boxes from the Guinness collection, which I found far more interesting.

One of my favorite pieces from this collection was the Plerodiénique Sublime Harmonie Cylinder Music Box and Writing Desk (pictured below).

Another one of my favorite pieces was the Hall Clock with Compound Music Movement.

What interested me about this part of the exhibit is that they showed a lot of artifacts that had dual purposes, such as the music box that is also a desk and the clock that is also a music box. It was interesting to see that these items were created to have more than one function.

Another aspect that I enjoyed about this exhibit was that it encouraged the viewer to interact with the collection. There were display stands that had a hearing device and buttons that the viewer could press to hear what music from the presented time would sound like.

There was a wooden roller set out with pins. This was how songs used to be played during the time that these music boxes were created. It is was explained that each pin represented a note and each roller represented a song.

There was even a game that could be played at the end of the exhibit. For this game, you would put your hand on a speaker and try to feel the different vibrations that the different sounds made.

One of the reasons why I enjoyed this part of the museum so much was that it showed a time where technology was much different than it is now. These music boxes are major technological advancements when they were first created in the 1700’s-1800’s, even though in current society music boxes may not be considered a technology to a general viewer.

While touring the museum, I was surprised how small all the other exhibits were compared to the Guinness collection. I think this showed the emphasis that the museum wanted to place on this collection. I believe this is also the reason why I was much more fascinated with the Guinness collection over the other exhibits.  But even though the other collections were smaller, it seemed that the museum still made a conscious effort to show the comparison of older technology to newer technology.

In the picture below, you see that the museum showed how writing has changed throughout time in their Paper to Pen collection. When I was reading Jentery Sayers article on technology throughout time, I couldn’t help but think about the collections that I saw at the Morris Museum. Originally I thought about the music boxes and how they could be considered “technology instrumentalism”m which means that they were a neutral technology. But then I realized that the Pen to Paper collection could be an example of “technology determinism” which is technology used for social progress. As Sayer mentioned most of these pieces from these two collections would be considered “symbols of progress, modernity, efficiency, and mastery over nature” (Sayers).

In this picture it shows elements that could have been used to make different colors of ink that would be used to write or draw, it shows a few ink wells, different types of quills and calligraphy pens, a typewriter, laptop, and cellphone.  As the picture implies, these all became means of communicating. Just in this one picture, we can see the progress and change of technology throughout time.

What I found most interesting about this exhibit was its incorporation of current technology into the collection itself. It almost felt like the current technology used for this collection overshadowed the idea of the collection which was looking at old letters from famous people in history. I say this because in the room, just below one of the displays, there were two pairs of headphones and IPads that were showing a short film. Then on the wall, there was a television that told about the making of quill pens and how society portrays old quill pens wrong in movies since most of the time the hair of the feather is cut off to make it easier to hold. It just seemed like the focus was mostly on the current technology since the letters left a lot of white space on the wall, while the television area took up a lot more space and the museum had changed the color of the wall to draw attention to it (which you can see in the picture with the display of past/current technologies that is above). Also, the short film and the television were both a form of white noise in the room, which grabbed my attention and probably the attention of a general viewer, which took my attention away from the famous letters.

In the end, it was nice to see the different exhibits that the Morris Museum had on display. It was interesting to see their way of incorporating technology into their exhibits as a way to attract the audience to engage with their collections. Because of my experience with museums and my interest in continuing to work in a museum, it was interesting and educational to see how other museums use technology. 

References:
Sayers, Jentry. (2016). “Technology” in Keywords for American Cultural Studies,” ed. Bruce Burgett & Glenn Hendler. NYU Press. http://keywords.nyupress.org/american-cultural-studies/essay/technology.

Morris Museum. Morris Museum. morrismuseum.org/.

Event: “The Techonomic Cold War With China”

DESCRIPTION I attended an event hosted by Intelligence Squared. It was a debate on the topic “The Techonomic Cold War With China”, and it addressed questions about which country will host the future technology stronghold.

INFO 601-02, Assignment 3. By: Erik Hannell

Technology is one of the most important elements of our modern society. Major technological developments have generated e.g. better healthcare, a cleaner environment, and more lucrative businesses, which in most cases have led to an improved world. The country with the most accelerating and advanced technological environment holds a great advantage, in regards to societal, as well as economic measures. There is a rather unanimous agreement of that the current technological mecca is located in the US, more specifically in the well-known area of Silicon Valley. However, there are split opinions on how much longer Silicon Valley will maintain its glorified status. Some are arguing that the future technology stronghold could possibly be situated in China.

WHAT HAPPENED? On February the 25th, 2019, Intelligence Squared hosted a debate on the topic “The Techonomic Cold War With China”, which addressed the split opinions about the future technological mecca mentioned above. Five experts within technology, economics, and politics presented their opinions for three questions, succeeded by an argumentative discussion. The participants were; Ian Bremmer (founder & president, Eurasia Group), Michèle Flournoy (co-founder and managing partner at WestExec and former U.S. Undersecretary of Defense for Policy), Yasheng Huang (professor at M.I.T Sloan and author), Parag Khanna (founder & managing partner, FutureMap) and Susan Thornton (senior fellow, Yale University, and former assistant secretary of state for East Asian and Pacific Affairs). The questions were; will the next Silicon Valley be located in China? Is the belt and road initiative a trillion-dollar blunder? Will the U.S. and China both lose the trade war?

All participants gave profound arguments and contributed to interesting discussions. They were all united about the fact that China is superior in one specific matter; they possess a lot of data. Furthermore, all debaters agreed upon Bremmer’s (2019) statement that “data is one of the most valuable assets in today’s society”. Another strong argument in favor of China was when Huang (2019) pointed out that China is a heavy investor in artificial intelligence, which is expected to in many ways revolutionize our society. Considering the significant investments in artificial intelligence, as well as the vast possession of data, China should be regarded by the USA as a severe threat in the competition for hosting the future technology capital of the world. However, as the debate unfolded, Thornton (2019) argued that China’s heavily restrictive policies prevent them from surpassing the US. She implied that, as long as China operates in a closed ecosystem, they will have a difficult time catching up with Silicon Valley. In addition to the disadvantage of having a lot of restrictions, Yasheng (2019) meant that China’s nature of being an authoritarian state is also a counterproductive factor in the race for becoming the new technology stronghold.

REFLECTION Data makes the foundation of the DIKW-pyramid (Ma, 2012). It is the main source of what becomes information. Hence, considering China’s vast possession of data, they have strong opportunities to generate wisdom. For wisdom is generated from knowledge, which is generated from information, which is generated from data.

The statement that Thornton (2019) made in regards to China’s difficulty of surpassing the US because of their restrictive policies made me think of how Lessig (1999) points out the advantages of open code, i.e. allowing everyone to participate in the development of running code by maintaining a transparent system. Applying the theory of open code to Chinese governing would, in other words, be beneficial and increase their opportunity of becoming hosts of the future technology stronghold. Restricting the work of scientists and researchers, in the frame for what is legal and morally acceptable, is never going to be a success factor for generating growth and positive development.

Adjunct to the restriction discussion above, McChesney (2013) states that media problems in authoritarian states are solved by making the media present news in favor of the dictator. Media is probably the most efficient tool for affecting the opinions of large amounts of people. Although not directly connected to technology, the authoritarian governing generates an indirect impact as it reduces interest from talented individuals and forefront technology companies to work and perform research in China. Democracy is essential for any thriving society in today’s world. This supports Yasheng’s (2019) statement of China’s harmful authoritarian governing. To add to this reflection, an authoritarian way of operating the media generates a situation where people receive biased news and information. Hence, residents and citizens of China could be defined as information outsiders (Chatham, 1996). Clearly, adding up to the contradictory arguments for a possible future Chinese “Silicon Valley”.

Conclusively, attending this event and reflecting upon it, made me realize the importance of open code and democracy in a society, not only in regard to its obvious benefits, such as equality but also in terms of competition as to who will become the next technological power.

REFERENCES

Chatham, E. (1996). The Impoverished Life-World of Outsiders. Journal of the American Society for Information Science, 47 (3): 193-206

Intelligence Squared. 2019, February 26. Techonomic Cold War with China. [Audio podcast]. Retrieved from https://www.intelligencesquaredus.org/debates/unresolved-techonomic-cold-war-china

Lessig, L. (1999). Open code and open societies: values of internet governance. Chicago Kent Law-Review 74, 101-116.

Ma, L. (2012), Meanings of Information: The assumptions and research consequences of three foundational LIS theories. Journal of the American Society for Information Science and Technology, 63 (4): 716-723.

McChesney, R.W. (2013) Digital Disconnect: How capitalism is turning Internet against democracy. New York, New York: The New Press.

Link to event: https://www.intelligencesquaredus.org/

Observation of Future of Physical Retail

When considering the kind of information environment, I wanted to observe, I wanted to observe the evolution of physical retail experience. I chose this because retail environment is experiencing a lot of changes after the emergence of e-commerce. Ground breaking retailers are seeing an incentive in looking priceless and administration to make a vivid shopping knowledge intended to pull at heartstrings and catch client dedication, notwithstanding for a brief timeframe. Developing innovation makes it less demanding to mix the physical and advanced retail understanding to give better knowledge into client conduct and expectation — and make a really special vivid experience for their clients. Retailers can utilize this total picture to make an increasingly customized shopping knowledge, drive transformations, improve client administration, and set themselves apart from their opposition. 

 I decided to go to the Nike Flagship store in Midtown on a weekday afternoon as it provides knowledge in a situation that is as responsive as digital.  This Six-story space is called as the “House of Innovation 0000”, a very first effort of Nike to bring retail to life. 

 While walking on the fifth avenue, the whole black building with frosted patterned glass panels and a huge Nike logo grabs my attention. The architecture itself gives information of from where the entrance is. The red glass door opens up to a sci-fi art installation of computers having heat maps and holographic shoes stating the identity of the brand. The store consisted of young visitors. The first floor is treated as innovative museum of Nike. It consisted of information of design process on screens and showing prototypes of previous shoe designs and the latest designs for sneakers. It also encouraged people to download its app to get the full experience of store. There was a digitally heat mapped sports court installed inside where people could experience their shoes before purchasing it. The tiles on the Arena can be reworked to have new spaces and designs; as the choice develops, the store format can advance as well, making the House of Innovation 000 an adjustable store in each feeling of the word. I think this was a really interesting feature because only in retail you can understand the feel of the shoes and nothing better than playing the game of choice in it to understand the comfort of it.  

I was directed to the second floor where there was Women’s clothing section. Here there were barcodes besides every product. People need to scan that barcode to purchase the product or get the desired size in the changing rooms. This helped people to roam around the store without carrying the weight of the cart. The whole process of shopping was digitized which made retail fun. Similar facilities were provided in the Men’s clothing section on the third floor. 

On the fourth floor was the shoes section. It had a sneaker bar and various designs in shoes. A full customization wing of Sneaker Bar, conveying on Nike’s spearheading DIY soul and offering an abundance of bands, textures, decals and more with which to adorn a wide determination of consistently invigorated footwear. People could customize the shoes themselves. The younger generation and shoe fanatic people were really enjoying it.  Even in this section there was a barcode besides the shoes which should be scanned using the Nike app to get it of size and choice. This barcode scanning is a really a great feature because then I need not search for a representative and wait for the whole process of finding a shoe of choice.  

This leads me to the last floor of the building where there is a Nike Expert Studio. This feature of one-on one joint collaboration with expert stylist can be booked by Nike members in-store and on the Nike App. I think this section was very VIP section where people could interact with stylist and get customized clothes or clothes that suits their body type or style. Very few people were coming to this section. I personally think this section was not getting as much attention as previous ones. They have not given much information about it even while entering the store. 

Observing this whole space was really interesting. It appeared that some visitors were there to only experience the innovative retail space. They were curious about the interactive features and the technology used in the store. Despite the unfamiliarity of technology some people were inherent on using it as someone would think they were stealing from the store. The young generations were very engaged with the technology. But the older generation was sticking to the conventional style of retail. 

As Bates stated in Fundamental Forms of Information, we will simply consider subjective experience, including the experience of remembering, to be the first on a list of kinds of embodied information that result from neural encoded information. I really enjoyed observing people first taking the experience of the product and having hands on customization which then lead them to buy the product. I observed what Marchionni said changes in the human–information interaction entities relate to learning or other mental state changes in the human and usage changes in the information object. I could sense the different between interaction with technology of different generation which depends on both urge of learning and mental state. 

I trusted it is the ideal convergence of individuals, innovation, and style in one space. The space had the capacity to speak with its city through individuals and advanced administrations, welcoming a discussion that is synchronized to the client.  From my perspective the whole technological process is overwhelming if you are trying it for the first time. But if this is the future of physical retail, people will get used to it eventually. Overall it was a great initiative taken by Nike Team. 

References: 

https://news.nike.com/news/nike-nyc-house-of-innovation-000

Marcia J. Bates Fundamental Forms of Information, Journal of the American Society for the Information Science and Technology, 57(8):1033–1045, 2006. 

G. Marchionini / Library & Information Science Research 30 (2008) 165–174. 

Richa Kulkarni, INFO 601-02

NYC Subway and Human Interaction

New York City’s Subway is one of the oldest and most efficient public transit systems that the world has seen. It started operating in the year 1904 and runs 24 hours on every day of the year. The Subway transit is also the most used metro system of the world, by a countless and diverse population. 

The Subway lines run through Manhattan and branch out into the boroughs of Brooklyn, Queens, and Bronx. It is a network of extensive structures and many junctions, of which I have made observation of one – Times Square 42nd Street/Port Authority Bus Terminal(PABT). 

This Subway station complex is located under PABT and Times Square at the intersection of 42nd Street, 7th and 8th avenues, and Broadway. Every train has a distinct color and number or alphabet associated with it. The 42nd Street Times Square station offers access to multiple lines. 

42ndTrainStation-trains

All the lines are bi-directional, running towards uptown and downtown. There are local lines which stop at every station, and there are express lines that make stops at fewer stations. Most lines, except a few, run 24 hours with higher frequency on weekdays.

NAVIGATION AND TECHNOLOGY 

The Subway system has a very well designed way-finding system which poses hardly any challenge to its users. It uses consistent visual language, universally accepted icons, and smart placement to make navigation through the enormous space easy. All signages are on non-reflective black surfaces with white legible sans serif text. The signages mark uptown and downtown trains with their specific icon. Use of icons and text together reinforces information, the “S” with “Shuttle” for instance. While the train icons are invariably placed on the right of the text, icons for ramps and wheelchairs go consistently on the left. 

A user’s initial point of contact with the Subway system’s technology is at the entrance where he finds a Metrocard vending machine. The machine accepts cash, debit or credit cards and is effortless with touch screen and comprehensible instructions. The system is quick and economical with $1 for the Metrocard itself, and preset values that the user can choose from to put charge on the card. Moving further the commuter enters the station through turnstiles which use a card reading technology. 

Metrocard-vending-machines

Throughout the Subway premises Customer Assistance Intercoms and Emergency Intercoms are easily accessible. The smart positioning of speakers allow system announcements to be audible all over, without any hindrance from the commotion. The station has Subway maps at frequent spots and Neighbourhood maps and entrances/exits. 

Maps-at-Subway-entrance-exit

Moreover, a recent addition of interactive touchscreens has augmented navigation. These all-in-one customer information devices allow one to select a destination station, in response to which the screens display possible routes with time estimates. Aside from information on train schedules these screens also offer recommendations for points of interest at select locations, information about escalators and elevators, outages and train delays, or if planned work is coming up. However, commuters don’t seem to use this technology as often. 

Interactive-screen-at-Subway-platform

All platforms have digital screens displaying ETA for their respective trains. 

Screen-displaying-trains-ETA
S

There are multiple apps designed specifically to aid Subway navigation, for example MTA Subway Time.

The 42nd Street Station, as all Subway stations, has several entry/exit points spanning across surrounding blocks with supplemental northwest, southwest, northeast and southeast corners, marked “NW”, “SW”, “NE” and “SE” respectively. There are two underground passageways to PABT allowing easy transfer to interstate buses.

CONVENIENCE AND EXPERIENCE

ATMs, convenience stores and trashcans are easy to locate. The subway is safe, and well monitored by surveillance cameras and police. Several posters advertising tv shows, web series and brands among other things, offer a sense of familiarity and make the experience less daunting. Also serving the same purpose are the artworks on the walls. Musical performances are a regular affair at the station, which also becomes a platform for artists to showcase and sell art. This makes the Subways less monotonous and more entertaining. Yellow strips at the edge of the platforms mark a safe distance from the rail tracks. These strips are embossed to prevent slipping. A set of benches are placed at the platforms for senior citizens and physically challenged.

Advertising-posters
Musical-performances
Artworks

An attempt to incorporate inclusive design has been made through the use of braille, ramps and elevators, but it fails to be efficient. 

inefficient-inclusive-design

ON THE TRAIN 

Every train’s icon, number/alphabet and route is visible on it. Red bulbs light up on both sides of the automatic doors when they are open. Many advertising posters on the insides of the trains offer comfort and interaction. There are poles and railings for standing commuters to hold onto. Newer trains have digital display of the trains route with current and next station highlighted, but the old trains only have a poster of the trains’ routes. To complement this, system announcements alert the passengers of the upcoming and current stations. There is priority seating for disabled and senior passengers. Clear instructions for events of emergency are displayed with assistance intercoms and emergency brakes.  

Posters-in-train

OBSTACLES AND SUGGESTIONS

The Subway system is extremely well planned and functional, and given its technological structure manned stations are barely needed. Although, a considerable number of users are not tech-savvy. There is a lost and found unit, but without relevant assistance chances of items being turned in are slim. There could be a dedicated station for a personnel within the premises for further help. Nonetheless, NYC Subway system is an exemplary public space design with minimum room for errors.

References:

The Feeling of Technology

What makes us feel?

From a biological perspective, it is proven that nerves located at integral parts of our bodies help us interpret external stimuli that come in contact with our body. The amygdala in our brain is a limbic structure that helps us process emotions and is a component that makes humans unique. The way our bodies have evolved have made us into analog creatures that react well to external stimuli in the natural world and this in turn has helped us become highly adaptable to earth’s different environments (Norman, 2008). From a technological standpoint, what happens when we begin to try to build machines to be more like us? What happens when we want our machines to then replicate our innate emotions or our psyche, to perform for us?

These were questions that I thought of when I was attending UXPA’s Emotionally Intelligent Design Workshop on February 16th. During this workshop, Pamela Pavliscak, a specialist that studies the relationship between our emotions and technology, asked us to partner up and design an app or piece of technology with human emotion in mind. We were required to use two themes as the basis of our invention. For myself and my partner, we had to create a dating app for people that are single. To help us create our invention, Pamela offered examples on how the tech industry has already began using forms of emotion, like our gestures and tone of voice, to implement design features that help build programs that react to us. Their reactions to our emotions will then prompt the machine to respond in a way that’s human, but not quite.

An example of this is SimSensei, a virtual human interviewer, which was created as a means to help health care professionals make more informed decisions on their patients based on their responses to the virtual interviewer. SimSensei is represented by a virtual human named Ellie, who is programmed to conduct interviews that help “…create interactional situations favorable to the automatic assessment of distress indicators, defined as verbal and nonverbal behaviors correlated with depression, anxiety, or post-traumatic stress disorder” (DeVault et al, 2014, p. 1061). Essentially, by creating a virtual helper like Ellie, people at risk of certain mental health disorders can feel they can open up to her, and in turn they can receive the right treatment. Patients are often misdiagnosed in the medical field so I think SimSensei has the right programming to flag warning signs of a particular disorder (keep in mind that it is mainly being used in diagnosing mental health issues).

In my honest opinion, it almost feels like Ellie has been programmed to trick patients into thinking they can trust it. During the course of an interview, the patient is being monitored, and every question Ellie asks is to create a response from the patient, either through speech or through facial changes. Here is a YouTube video that will help you see what sort of questions Ellie is programmed to ask to during her interviews and the type of facial tracking the machine uses.

Another great example offered to us is Toyota’s 2017 movie on a futuristic vision of how some cars may be developed (access it here ). The car featured in this short movie is a concept model, along with the AI named “You-ee” that is built into it. We see aspects of the car’s AI offer advice, act as “wing-man”, and my personal favorite – give positive reinforcement. During the workshop, only the clip from 5:45 to 6:34 was shown. Seen in its entirety, we get a glimpse into what an emotionally intelligent system can do for us. By giving something like “You-ee” human-like qualities (like its ability to make a joke out of Noah’s messy hair), it allows us to view the car as an extension of ourselves. More importantly, I think having a dependable AI is something that will allow individuals to flourish and establish better ties with their human counterparts.

Learning about the different types of emotion-based systems that are already on the market reminded me of Phoebe Senger’s remarks on AI being “..autonomous agents, or independent artificial beings” (Senger, 1999, p.10). We can, at this point, say that Ellie is a step away from being an autonomous agent. Although SimSensei is only currently being used to help doctors diagnose mental health patients, won’t this tool eventually be programmed to perform the the diagnosing by itself and then also administering treatment?

After reading Senger’s article, I now understand how the effects of implementing emotion into our programs can push our machines to the next level. Ellie is programmed with a voice and is made to be able to connect to humans so that we can better understand our own species. We will always be building towards the future, but we always want to keep our connections to one another close to us. After all, humans are empathetic and this quality will be incorporated into the things we create. “You-ee” a perfect example of how the relationship between human and AI can potentially be a harmonious union.

At the end of this workshop, all the groups presented their designs and prototypes. My partner and I decided to create a dating app that required all users to scan a full body image of themselves and display it on their page. Since I’ve never used a dating app before, I was never subjected to the cruel reality of them. According to my workshop partner, dating apps can make finding a partner relatively uncomfortable and weird. Therefore, by implementing a way to circumvent the feeling of discomfort and dishonesty, we believed having your entire self displayed is a great way of creating a more open dating world. But you may ask at this point: “Where’s the portion of your app’s design that makes your prototype emotionally intelligent?”.

And I will answer: “We’re not at that point yet”.

References:

  • DeVault, David et al. (2014). SimSensei Kiosk: A Virtual Human Interviewer for Healthcare Decision Support. 13th International Conference on Autonomous Agents and Multiagent Systems, AAMAS 2014. 2. 1061-1068.
  • Norman, Don A. (1998). The Invisible Computer: Why Good Products Can Fail, the Personal Computer is So Complex, and Information Appliances are the Solution. MIT Press. Chapter 7: Being Analog
  • Sengers, Phoebe. (1999). “Practices for a machine culture: a case study of integrating cultural theory and artificial intelligence.” Surfaces VIII.


Newman Library Observation


The Baruch College Newman Library is a prestigious building located off of third avenue and 25th street, near the Flatiron and Gramercy Park district of Manhattan. Their website advertises the school as being, “in the heart of one of the world’s most dynamic financial and cultural centers.” The variety of patrons that come in to the library represent that extremely well.

The largest portion of students that attend the school are business and finance majors, so most of the books are textbooks cater towards this, though there are other types of books available as well. The Newman library is one of the busier CUNY school libraries, as not just the Baruch students- but alumni, staff, and other CUNY students utilize it as well. Its location is also very conveniently near where most of Baruch classes are held.

Working there for over a month now, I have been exposed to the majority of what the library and staff deal with on a daily basis. I’ve met the regulars, given the fines, mastered the Library of Congress Classification system, and worked both the rushes and slow periods.

Layout

Entering and navigating the Newman library can be a challenge in the beginning, though most students are very familiar with the floor plan after their first year. Walking into the building, you can either enter through card-access only turnstiles on the first floor or upstairs on the second and main floor. Here you have the circulation desk, reference department, reading room, laptop loan kiosk, computers, scanners, printers, periodicals, and reserve sections of the library. You can then use the elevator or stairs to access the third, fourth, and fifth floors. These are where the general stacks books are located. Call numbers are broken up by A-E on third, F-N on fourth, and P-Z on the fifth floor.

The laptop desk is located on the third floor, and this is where laptops and chargers are rented out to Baruch students. The sixth floor is the technology department and computer lab that is open to Baruch students only. This is also where the Bursar and financial aid offices are located. The only way to access the sixth floor is through the elevators located on the first floor. The first floor has the security office, student eating area with vending machines, and lockers. This makes giving directions a bit more difficult for staff, especially to newer patrons.

http://cdn.redalertpolitics.com/files/2015/09/6550614889_aa55971a7a_o.jpg

Technology Rentals

The Newman library circulation desk is the center for the majority of the rentals available for students. Here Baruch students may check out cameras, tripods, recorders, microphones, three types of headphones, five types of calculators, DVDs and players, hdmi cables, and presentation remotes. Each type of equipment has its own rules and check out procedures.

The calculator options are graphing, financial standard or professional, basic, and scientific. There are semester long, two week, three day, and daily loans offered. Students check these out on a first come, first serve basis, which is why priority is given to current Baruch students, though the library has quite an impressive stock. Students may also rent Mac and PC laptops, though this is not done at the circulation desk. The majority of interactions with patrons at the circulation desk are for technology loans.

Rentals and Reserves

Reserve textbooks and DVDs are found on the shelves behind the circulation desk and must be requested by the patron to check out. They are organized by the course code that placed the material on reserve and alphabetically by the professor’s name within the course section. Patrons must know at least the title of the reserve book they want, and ideally the course number as well. If no course code is found, staff must search the Baruch catalogue.

Most materials are given for either multiple weeks, daily, and three hour periods. Reserve materials are only loaned for three-hours at a time, and most students keep them inside the library because of this. Other books are given to students for four weeks and are allowed to be renewed a maximum of three times- unless requested by another student. Faculty and staff may reserve for more extended time periods and are not as strictly held to renewal limits. Professors may rent books and DVDs but not technology or room keys. All returns, excluding tech rentals, may be given to staff at the circulation desk or dropped in the book drop. The patron must physically hand in technology rentals to a staff member.

Interlibrary loans (ILL) and the CUNY Book Delivery service (CLICS) are available here as well. ILL books are sent from any local library and delivered and processed separately from all other books. They have their own check out/in program, separate from Aleph. Students may also request books from any CUNY library and have them sent here, as well as return the books at any CUNY library. This is the CLICS service. These books are treated the same as the Baruch stacks books, except placed in a different location when returned or requested daily. All CLICS and ILL books are located behind the circulation desk on the shelves beside the reserve materials.

Late Fees

There are strict late fees that automatically occur when patrons return items late, and the size of the fee depends of the item in question. Calculators are the lowest charge, being $5 a day. This is done to ensure that the library stock does not run out, students are much more likely to return items on time when the fines are so high. The library does have a cap on student fines, so that the bills are not posted to the bursar office until they reach $25 or over. This helps make sure the bursar office does not get bogged down with paperwork and that students are not forced to pay for lower fines or being late for the first few times. The more in demand items have larger fees, so laptops and cameras are much higher. The items that are shorter rental periods like reserve textbooks and room keys have hefty fines as well, these are more frequently check out and needed by most students.

Study, Presentation, Interview, and Carrel Rooms

There are a variety of rooms that students have access to. There is an online reservation system on the Newman library website where students sign up for time slots in advance. There are small group study rooms and large group study rooms as well as graduate only rooms available for reservation on the site. The sixth floor also has a section for room reservations, though these are not locked and students may use them as they please. These time slots fill up fast, though staff is allowed to book rooms for patrons if there is open availability, a rare commodity. Students who book rooms must come to the circulation desk to check in and rent the keys. The study rooms can be booked for a maximum of two hours or a minimum of thirty minutes.

Presentation rooms are for small groups of people who need a projector and these rooms are not reservable, but loaned out first come first serve. This is the same for interview rooms, but these are small one-person rooms where students can practice for interviews as well as use for remote/Skype interviews. These two rooms can only be used and loaned out for one hour, with one renewal if no one is put on a waiting list. The carrel rooms are larger rooms with cubby sections for quiet study. There are separate graduate and undergraduate carrel rooms, and each room has multiple keys for each cubby section. These keys are daily loans and students may have them until the circulation desk closes.

Patron Catering

As stated earlier, the Newman library is primarily a space for the students, an incredibly wide array of amenities are offered to the Baruch undergraduate and graduate students, as well as certain loans reserved for Alumni and other CUNY students. All the technology, book, and room reservation rental services are available to Baruch students, as they are the first priority patrons. The goal is to make sure that the students are given access to everything they need to succeed in class. Students can use the space for studying, practicing presentations, homework, student group meetings, and even preparing for job applications and interviews.

The library circulation desk is open from 9am until 10 on Monday through Friday, as well as 10am to 8pm on weekends, while the main library is open from 7am-midnight everyday. During finals season the library is open continuously from 7 am on December 10 through 11:59 pm on December 21. This 24-hour policy only applies to Baruch students between midnight and 7 am, other patrons must wait until 7am to enter. This is done to ensure that Baruch students have priority to all books and study rooms, as well as to more easily allow patrons to enter using their Baruch id cards to gain access to the building after normal hours are over.

Conclusion

Overall the Newman library has a plethora of resources available to students and is a great space for students and faculty to work. The library has become much more than a place to rent books, and the way they have integrated technology, spaces to work, and book renting together is both successful and innovative. The resources offered here are very generous and surprisingly well stocked. This library has become an integral place for most Baruch students, providing them with more than enough to get through graduation and even after, as the alumni continue to utilize the services here.

 

 

By: Brianna Martin