Event Review: NYC Media Lab Summit

On September 26, 2019, I attended the NYC Media Lab Summit held in downtown Brooklyn. The mainstage program took place at the New York City College of Technology (City Tech CUNY) for the first half of the day. The second half of the day was dedicated to interactive demos and workshops and took place at both City Tech and the New York University (NYU) Tandon School of Engineering.

NYC Media Lab describes itself as dedicated to “driving innovation and job growth in media and technology by facilitating collaboration between the City’s universities and its companies” (About – NYC Media Lab, n.d.) Pratt Institute is part of NYC Media Lab’s consortium with goals “to generate research and development, knowledge transfer, and talent across all of the city’s campuses” (About – NYC Media Lab, n.d.), which also includes The New School, School of Visual Arts, Columbia University, NYU, CUNY, IESE, and the New York City Economic Development Corporation. Member companies of NYC Media Lab include Bloomberg LP, Verizon, The New York Times, and NBCUniversal, to name a few.

The Media Lab Summit held itself like a typical conference, where you check in to receive your name badge upon arrival and are treated to coffee and pastries. Then everyone takes their seats before the main program begins in the auditorium where the Executive Director of the program, Justin Hendrix, makes his welcome address and does introductions.

Innovation Panel discussion

Up first was the Innovation Panel, which featured speakers Yael Eisenstat, R. Luke Dubois, Desmond Patton, and Tony Parisi. The panel featured a mix of academics and professionals who all addressed the topic of artificial intelligence, or AI. It was interesting to hear that everyone agreed that AI is the future but that they all held concerns about whether it will be accessible to all. Another potential issue that was brought up in relation to AI is what seems like our current overdependence on data. One panelist raised serious concerns about this overdependence and worried whether this could lead to the complete disregard of an innate human characteristic, which is critical thinking. All panelists agreed that critical thinking is essential and sees it playing a key role throughout the use of AI and other technological advancements.

What I ultimately took away from this Innovation Panel was that critical thinking is needed now more than ever. I think we have always understood that critical thinking is crucial as it is what keeps us human. AI is capable of making decisions for us, but the ability to be able to critically think about the potential impacts of our decisions and asses our judgments remains entirely human. This emphasis on critical thinking reminded me of the Phoebe Sengers reading in which she also discusses machine culture but stresses that science and the humanities need “to be combined into hybrid forms” as “neither is sufficient alone” (Practices for Machine Culture, n.d.). Like the panelists, Sengers recognizes the strengths in both and how each can complement the other, especially in AI.

Next up were the showcases. The showcases were meant to present and demonstrate projects, prototypes, and startups created by students and faculty from NYC Media Lab programs. Two of the showcases that stood out to me the most were a subway accessibility app for the blind and a retina technology startup.

Access to Places presentation

Students from NYU’s Interactive Telecommunications Program created an app called Access to Places with the goal to make subway stations much more accessible for the blind. The app utilizes iOS’ text-to-speech voiceover technology to provide information such the location of entrances and exits, service delays or changes, and arrival and departure times. Notifications also help the blind to navigate around station layouts.

Retina Technologies presentation

Retina Technologies was formed by medical students at the Icahn School of Medicine at Mount Sinai. The startup aims to change the way people access ophthalmologists in both urban and rural areas. Through the use of virtual reality headsets, the startup hopes to increase access to ophthalmologists for those who cannot easily visit one in rural areas while also improving the patient experience for those in urban areas.

Access to Places and Retina Technologies both stood out to me the most because of the users that they were designing for. Instead of creating a product that catered to the majority of the population, they reached out to those with specific needs that often get neglected in the startup and tech conversations. I immediately thought of the Sasha Costanza-Chock paper on “Design Justice” and the discussion on who designers are actually designing for. The majority of startups and apps tend to assume the average user is able to access or use a product without any accommodations, much like how Costanza-Chock discusses that designers “assume” that “a user has access to a number of very powerful privileges” (2018). Visiting an ophthalmologist or getting onto the subway without any trouble are privileges that most designers tend to assume users have. Access to Places and Retina Technologies decided to instead focus on the needs of these specific user groups rather than create another app or startup that assumed they were just like every other user.

Many innovative and creative projects were demonstrated, and I was in awe over it all, but it was the discussions that were held that enlightened me. What I took to be the overall theme of the Media Lab Summit was accessibility and the continued mission to make this collaboration between media and technology available to all. I still believe that technology has this amazing potential to change and impact lives, but we must make it available to everyone to see it happen. The Media Lab Summit and our class discussions and readings only continue to highlight this necessity and how we as information professionals cannot simply ignore it as technology advances.

References:

About – NYC Media Lab. (n.d.). Retrieved from https://nycmedialab.org/about.

Costanza-Chock, S. (2018). Design Justice: towards an intersectional feminist framework for design theory and practice. DRS2018: Catalyst. doi: 10.21606/drs.2018.679

Sengers, P. (n.d.). Practices for Machine Culture: A Case Study of Integrating Cultural Theory and Artificial Intelligence. Retrieved from http://www.cs.cmu.edu/afs/cs/usr/phoebe/mosaic/work/papers/surfaces99/sengers.practices-machine-culture.html.

Posted on by Jennifer Song 0

Event: Art/Museum Salary Transparency Project

Art/Museum Salary Transparency Project (2019) [Screenshot from spread sheet]

The event I attend for this blog post was hosted by The Center for Humanities Graduate Center, CUNY. The Center aims to create cross-departmental collaboration and encourage creative work between the humanities at CUNY. Through free exhibition and public programming, the Center also aims to engage with a “diverse intellectual community” across the city (“About,” n.d.). The event was the first in a semester long working-group in conjunction with an exhibition titled, Institutional Apparatuses, or, Museum as Form. The working-group aims to focus discussions on how “museums reflexively grappled with their ethical obligations” and the growing movement within the field to shed light on and critique these political and ethical dynamics (“About,” n.d.). Each bi-weekly discussion will feature guests from various cultural institutions, from the Artist Director of Rhizome to a curator at The Studio Museum.  Institutional Apparatuses, or, Museum as Form is organized by two fellows at CUNY, Kirsten Gill and Lauren Rosenblum. 

I attended a discussion between main speaker Michelle Millar Fisher, Curator of Contemporary Decorative Arts at MFA Boston and Nikki Columbus, a curator who’s known in the art world for having sued MoMa PS1 over discrimination. The title for the working-group was, Michelle Millar Fisher and the Art/Museum Salary Transparency Project: Administration and Wage Labor in the Contemporary Museum.

In line with themes of transparency, it should be noted that Fisher and I worked in separate divisions at the same time at the Philadelphia Museum of Art (PMA) before both leaving this past summer, her for MFA Boston and me to attend Pratt. We were both still employed at the PMA in May when she co-organized the Art/Museum Salary Transparency Project, an open-source spreadsheet for art workers to anonymously post their institution of employment, salaries, and demographic details. Since the release and sharing of the spreadsheet there has been continual momentum in the museum–and I believe the cultural heritage field at large–to hold institutions accountable for how they manage internal structures and their staffing. The event and discussion applies to the information field thematically, as information professionals, art handlers, and curatorial assistants, to name a few, all play behind-the-scenes roles within their institutions of employment. The information mechanisms that Michelle and her collaborators used to disseminate their call to arms are also examples of how information tools like Google Sheets and platforms like Twitter can impact social networks. 

Fisher FaceTimed from her office in Boston to participate. The discussion began with a brief backstory on what motivated her to create and share a public spreadsheet of museum positions and salaries. Anyone that has worked in a large museum (though not limited to museums) has experienced the “economic inequalities manifest[ed] in cultural institutions,” as well as the lack of transparency in salary distribution and demographic diversity (Small, 2019). The goal of the open-source spreadsheet was and is to encourage salary transparency in the cultural heritage sector while also “contribute to further diversifying the field across socioeconomic categories” (Small, 2019).

The Art/Museum Salary Transparency Project is not the first example of a collective push for salary transparency. POWArt released a Salary Survey in 2018 and published their results as an info graphic in 2019.  Nor is it the first Google Sheet to be used within an industry to address issues of concern. The “Shitty Men in Media” list from the #metoo movement was a Google spreadsheet, collating isolated events by victims and shared to warn others. Beyond my conceptual interest in these conversations, I’m also intrigued by how the ease of access to collaborative document editors like Google Sheets has empowered users to make and share databases. The past few week’s readings on UX and HCI also beg the question, what were the original design intentions of Google Docs and Sheets? Did the designers at Google predict these political examples of use?

Collaborative document editors like GoogleDocs and open-source text editors like Etherpad in a way embody the founding essence of the World Wide Web. These collaborative documents are situated in a linked network of users. Granted, like most database systems, an information system needs to be put in place to ensure consistency. When the Art/Museum Salary Transparency Project came out any anonymous user could edit and add to the document. It was exciting to see the rows of anonymous animal avatars grow and new fields of information multiply.  But it also served as an example of collective chaos when every user is also an editor. Eventually the co-founders created a separate submission form for entries and suggestions, and the original Google spreadsheet is public for viewing only.  Note: the submission form mitigates the need for having a Gmail account to participate.

The evolution of Fisher’s and her co-creators’ document is an apt example demonstrating a knowledge organization system trying to democratize salary, benefits, and demographic statistics. It focuses on a survey-based method to create a bottom-up approach to distributing analytical data. However, considering Sasha Costanza-Chock’s article on Design Justice, it should be acknowledged that with any designed system there are still flaws. Context can be lost when trying to make data conform to a set format. Employees from museums may worry that their employers might react negatively to participation. Fisher noted herself that she was lucky to have secured a position already at the MFA Boston, when the spreadsheet was posted—some her co-creators at the time and even now are still anonymous for fear of employment retaliation. 

Further broadening the scope and range of their project, the co-creators started a Twitter account @AMTransparency that has become a centralized informal museum job posting watchdog. A few months ago, the account called attention to The Morgan Library for “replacing essential roles that should be good paying jobs” with volunteer job postings, one requiring a Phd in medieval art history (@AMTranpsarency, 2019). The Morgan Library later removed these postings from their website. Art+Museum Transparency is pushing for museums and the cultural heritage sector at large to be held accountable for the labor their institutions are built on.

Another facet of the evenings discussion focused on internships for credit, which some consider as a loophole for labor under NY State Labor Standards. We touched on this briefly during our class exercise discussion on a code of ethics for students at Pratt. Should the Pratt listserv repost unpaid internships and volunteer work? Does circulating these postings help to encourage institutions to continue to function on unpaid labor? Personally, my biggest hesitation from completing an advanced certificate is the required practicum and internship for credit. For the Archives track, I understand that this is a larger conversation with SAA certificate qualifications, however paying to intern in any context is a financial barrier for many students. 

In conclusion, though the event was focused on art museums, the topics discussed apply to many facets in the information field. Museums also include archives and libraries, and make up a large portion of the cultural heritage sector. The discussion also acted as an informal case study of how users can adapt designed tools like Google Sheets as new forms of community building and methods of disseminating knowledge. Yet there are still important questions about who will be responsible for documenting and preserving the open-sourced used of spreadsheets like the Art/Museum Salary Transparency Project.  Will collective documents like this live in an archive? What will the metadata look like for a document with so many co-creators built on anonymity?

Sources

About. (n.d.). Retrieved October 12, 2019, from The Center for the Humanities website: https://www.centerforthehumanities.org/about

GPAS Curriculum | Society of American Archivists. (n.d.). Retrieved October 12, 2019, from https://www2.archivists.org/prof-education/graduate/gpas/curriculum

Michelle Millar Fisher and the Art/Museum Salary Transparency Project: Administration and Wage Labor in the Contemporary Museum. (n.d.). Retrieved October 12, 2019, from The Center for the Humanities website: https://www.centerforthehumanities.org/programming/michelle-millar-fisher-and-the-art-museum-salary-transparency-project-administration-and-wage-labor-in-the-contemporary-museum

Small, Zachary (2019, June 3). Museum workers share their salaries and urge industry-wide reform. Retrieved October 12, 2019, from https://hyperallergic.com/503089/museum-workers-share-their-salaries-and-urge-industry-wide-reform/

Transparency, A. + M. (2019, August 11). A volunteer departmental research assistant for the manuscripts department. Phd required. Reading knowledge of French and German. Accruing that experience takes time and debt. You’re a major NYC museum. What’s going on @MorganLibrary, are you hurting for money?? Let’s see… /2pic.twitter.com/zEIzXpNTAX [Tweet]. Retrieved October 12, 2019, from @AMTransparency website: https://twitter.com/AMTransparency/status/1160592964374212608


Posted on by Hilary Wang 0

Event: World Interaction Day hosted by IxDA

Interaction Design Association (IxDA) celebrated World Interaction day on September 24, 2019. World Interaction Day is an annual event hosted at various locations around the globe where designers come together to show how interaction design improves the human condition. Presented in partnership with Adobe, the theme for this year was Trust and Responsibility. I attended this annual event hosted by IxDA in New York.

The event kicked off with an introduction by Scott Belsky, the Chief Product Officer at Adobe. He spoke about how good interactions build trust. As designers, we get to influence a crucial part of the user’s experience therefore when we design we need to take responsibility for the interface we create. Users trust the design. Whenever you click a button on a website you expect a result but when you don’t obtain what you expect, you feel deceived. People are more likely to determine the trustworthiness of a website based on its design than reading the website’s privacy policy. How likely are you to close a website because of the number of click baits on the home screen? Have you ever felt cheated when an ad doesn’t look like an ad? Belsky says that as designers our core obligation is to be the voice of the users. Designers should understand their users well especially their needs and concerns and create interfaces that fulfill these needs and concerns. 

Mark Webster the Director of Product at Adobe spoke about Trust and Responsibility in Voice Design. The adoption of voice technology in virtual assistants is rapidly growing, especially with the emergence of Alexa and Google Home. Most users of voice enhanced technology claim that voice improves their quality of life( 94%). Although more than half of them (around 49%) find using voice technology unintuitive. This reminded me of the last time I used Alexa and asked her to find the English equivalent of ‘dhania’ and she responded with “I don’t understand”. Did I not articulate enough or was she unable to find what I asked? Webster talked about how designers can play an important role in eliminating problems like these. Voice technology can improve the human lifestyle in many ways. It is an opportunity to allow illiterate people access information, it can help the aged and most of all help people with motor disabilities with their day-to-day activities. The only issue is because voice interaction is so unintuitive it results in uncertainty about all of these things. How is voice going to help people with motor disabilities if the user doesn’t know what the virtual assistant has understood? Voice processing works in three parts – The technology senses speech, the speech is processed according to the various algorithms(natural processing) and then and output is delivered. Current technology has been able to implement the first and last part pretty efficiently but ‘natural processing’ still has a lot of limitations. This is where the role of a designer would be crucial as the designer can understand these limitations, combined with the knowledge of the user’s intent, decide on how to make the experience more intuitive thus enable users to build trust with these technologies. 

What do we really mean when we say ethics? Dr. Molly Wright Steenson, Senior Associate Dean for Research in the College of Fine Arts at Carnegie Mellon University elaborates on how designers can incorporate ethics in their design process. Since designers are good at investigating the context of the problem and use human-centric methods to understand the needs of the users and stakeholders, they should be directly involved with data. Framing the design problem is not the only task of the designer but how and what data to collect and use is also a design question. Dr. Steenson emphasizes how the ethics framework should stop looking like a checklist and be a vital part of the product life cycle. This reminded me of the PERCS chart we read earlier which talked about the ethics of fieldwork which according to me can be applied to the design process. Even Costanza-Chock and Sasha’s reading Design Justice talks about how designers should warrant a more equitable distribution of the design’s benefits and burdens and be aware of the cultural and traditional implications of designs.

This talk was followed by Milena Pribic the Advisory Designer of Artificial Intelligence Design at IBM who addressed the issues of ethics in AI. She talked about what it means to build a healthy relationship between two people when one of them is AI. She defined a framework for AI ethics used at IBM that can be incorporated by designers while designing interactions for AI. Trust and transparency are important when it comes to designing for AI. She provides a guideline on how to handle client data and insights to ensure they are protected. They include: 

  • The purpose of AI is to augment human intelligence
  • Data and insights belong to their creator
  • New technology, including AI systems, must be transparent and explainable

The event concluded with questions from the audience regarding the topics discussed. This was an eye-opening event for me because I realized as a designer there are numerous factors I should consider when I create my design. Design is not just about solving a problem but also considering its impact. Am I protecting my client/user information? Am I being inclusive of the different communities affected by my design? Am I able to build trust with the users of my design? As a designer have I successfully addressed the needs as well as the concerns of my users? This event made me realize what my responsibility is as a designer and what measures I should take to ensure my designs are trustworthy. 

REFERENCES

  1. Massachusetts Institute of Technology, & Costanza-Chock, S. (2018, June 28). Design Justice: Towards an intersectional feminist framework for design theory and practice. Presented at the Design Research Society Conference 2018. https://doi.org/10.21606/drs.2018.679
  2. Pribić, M. (2018, September 6). Everyday Ethics for Artificial Intelligence. Retrieved October 15, 2019, from Medium website: https://medium.com/design-ibm/everyday-ethics-for-artificial-intelligence-75e173a9d8e8
  3. What We Really Mean When We Say “Ethics”—Molly Wright Steenson | Open Transcripts. (n.d.). Retrieved October 11, 2019, from http://opentranscripts.org/transcript/what-we-really-mean-when-we-say-ethics/
  4. How Good Interaction Design Builds Trust. (2019, September 18). Retrieved October 11, 2019, from Adobe Blog website: https://theblog.adobe.com/how-good-interaction-design-builds-trust/
  5. IBM’S Principles for Data Trust and Transparency. (2018, May 30). Retrieved October 15, 2019, from THINKPolicy website: https://www.ibm.com/blogs/policy/trust-principles/
  6. Voice Assistant Statistics & Trends, 2019—UX Survey. (2019, July 22). Retrieved October 11, 2019, from Adobe Blog website: https://theblog.adobe.com/voice-assistant-statistics-trends-2019

Posted on by Tinu Thomas 0

IBM Design Thinking Workshop Report

On Oct. 4, 2019, I attended a Design Thinking Workshop held by IBM CIO Design and Pratt Institute for Pratt students. The purpose of this workshop was to introduce the concepts of Design Thinking and conducting some applications on user experience(UX) design.

8 Facilitators from IBM CIO team in this event: Chelsea Calhoun (Content Designer), Dana Chang (Manager), Kelly McGowan (Visual Designer), Shannon Andrea (UX/UI Designer), Soo Yun Kim( Visual/UX Designer), Veronica Moyer (Visual Designer), Youn Lee (UX Designer).

Soo Yun Kim was the principal lecturer, and she started with an ice-breaking activity: attenders were asked to design an alarm clock in 3 minutes and displayed and introduced their works. In the second task, attenders were asked to design an alarm clock for waking people in the morning. This time, when people talked about their designs, they were more confident and spoke with more logic reasoning. This event led us to think about how to design and who we design for, which inspired more innovative outcomes.

 Discussed the definition of design with attenders, she declared that design was a discipline that required education, work, and practice to reach proficiency, demanded clarity of vision, blended science, and arts, entailed iteration with real users, and thrived with collaboration. After introducing the IBM company, she illustrated their CIO Mission, “We Make Work Better”: leading with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business. Design thinking was the key for them to achieve the mission. She elaborated that design thinking was a framework for approaching problems through collaborative activities. It required a focus on user outcomes, diverse and empowered teams, and restless reinvention. As they mentioned, these principles could guide them to see problems and solutions as an ongoing conversation. The interesting part of these principles was that they use an “infinite” symbol to represent a model Loop, a continuous cycle of observing, reflecting, and making. Repeating this process could help the design team to think about any design problem in multi-direction and through periods.

Design and develop process is always dynamic since the information in this world is transient, and people change their needs every second. Still, the design is key to people’s collective liberation, but most design processes today reproduce inequalities on the matrix of domination. Therefore, the idea of design thinking to collect diversity and repeat the Loop cycle with more participants with intersectionality involved could definitely empower the community, not merely on one single product.

The next part of the workshop was to let attenders practice design thinking through a task. We were offered with the problem to solve with design thinking, “Design a better way for students to find the right classes and professors”. Before we found a partner to start interviewing each other about our experience in choosing classes, we were offered several interview tips: 

  • Don’t suggest answers to your questions, 
  • Don’s be afraid of silence, 
  • Be aware of nonverbal cues, 
  • Stay on the same path of a question, 
  • Ask “WHY”. 

Those tips extracted from abundant field research experiences with ethics and techniques are very important. To get valuable results from research and interview, it’s essential to concern about the formation, conduct, and communication. Developing the proposal and conducting suitable behaviors are the foundations to build trust with and receive proper feedback from the interviewees.

For the interview, we ideated interview questions, paired up with another person, and interviewed each other in 15 mins. With the interviewing results we got, all attenders were separated into six groups. Each group got one IBM facilitator to help with building up the solution, and our group worked out the procedure with Kelly. First, we needed the empathy map to gather the ideas from the interview into four sections: say, think, does, and feels. During this process, the lecturer explained what made a good empathy map:

  • It is based on real research, 
  • It explores multiple user dimensions, 
  • It is verified with users or even co-created with them, 
  • It captures both the positive and the negative.

Based on those guidelines, we noted the top pain points on sticky notes and placed them on board. Then group the similar ones, we found some big ideas, the main concern, and pain points.  Next, we used the green and pink dot stickers to vote the most valuable and feasible one. To sort out the solution for that big idea, every group needed to discuss a scenario and storyboard it. Finally, each group should make a presentation to show the result. Our group focused on the pain point that new students hardly had access to class feedbacks from the fellow students, the big idea our group valued most, and made a storyboard of how a new student forum could help through Q&A, while other groups with their big ideas offered solutions like visualizing more professor information and providing the class syllabus and requirements more directly.

This workshop was short for students to finish all the steps and run out a solution, but it gave us an overall idea of how to use design thinking in the application. At the end of this 3-hour workshop, there was the question period. Dana Chang, the design manager reasserted the importance of design thinking not only in design but all through the industry. Also, she talked about the shift of the methods and techniques of research, design and develop, and the excellence of using qualitative research and quantitive research cooperating together with the addition of the new schism based on design thinking. Although those design methods are innovated through time, design thinking is always important. Other designers also shared their experiences in this design industry, and many of them had changed their positions once or twice. It seems that this industry is really dynamic and exuberant, and people are always willing to adjust to new challenges.

Through this workshop, I could understand design thinking in the context of fundamental principles of research, which collects the true needs of the target users. The research is a vital process to learn a certain topic you are working on, both in general and in detail. How to get the information now and in the long run is a problem that leads to the request of ethical jobs. Showing respect, asking for consents, and building trust should be assured if researchers want to protect an interview-friendly environment for both interviewees and interviewers.

Reference

  1. https://www.ibm.com/design/thinking/page/framework/loop.
  2. Costanza-Chock Sasha, “Design Justice: towards an intersectional feminist framework for design theory and practice”, 2017.
  3. PERCS, The Program for Ethnographic Research & Community Studies, “The Ethics of Fieldwork”.
Posted on by Yilan Ye 0

Event: “Apollo” at NYPL Performing Arts Branch

On Thursday, October 10th, I attended an event at the Performing Arts Branch of the New York Public Library called “Apollo.” The event was part lecture part film, and it was led by two leading scholars on dance, Alastair Macaulay and Robert Greskovic.

A little bit of background first. The ballet “Apollo” is a lesser-

known ballet. It’s an obscure work that is known for having very famous collaborators, Igor Stravinsky and George Balanchine. Both of these names are very recognizable in the classical music and ballet world, respectively. However, “Apollo” as a work is not. I personally had never heard of this particular ballet, and I consider myself to be pretty well versed in the world of dance. It premiered on April 1928 with original choreography by Adolph Bolm but was later reworked by Balanchine. Bolm’s choreography is pretty much usurped by Balanchine’s, and no one uses choreography that wasn’t originally created by Balanchine.

The story of the ballet is centered on, no surprise here, the god Apollo. Apollo comes to life and is greeted by three Muses, Calliope, Polyhymnia, and Terpsichore. Each of the Muses gives Apollo a different gift. They give him the gift of poetry, rhetoric, and dance respectively. They dance with him both as a group and individually.  At the end of the ballet, Apollo ascends back to Mount Olympus in the heavens with the Muses being left behind.

According to one of the presenters, Macaulay, this ballet is simultaneously about making art and the creation of art. It’s about the “growing up” of art. He talked in-depth about how in later iterations of the ballet, Balanchine would say that he wanted to get rid of the narrative entirely. Thus, in the production of the ballet with Mikael Barisnikov dancing the role of Apollo, he eliminated the Prologue section of the ballet and also changed the ending. According to MacCaulay’s lecture, Balanchine was apparently known for saying that in his mind, Apollo was always meant to be a work in progress.

So how does this fascinating obscure piece of dance fit into what we are dealing with as information professionals? For me, I found this event and piece of ballet history fascinating because of the way that the information about it was being cataloged and collected and later on, archived. Prior to this event, there was a three-day seminar with NYPL employees, the two men leading the event, and also some of the dancers who danced in the various productions that the show has been through throughout the years. Their information was collected via the archival video that was taken. The people who couldn’t be there at the seminar i.e. other dancers such as Mikael Barishnokov who contributed their information via one on one interviews with MacCaulay and Greskovic.

So the ultimate question is, how is all of this information being cataloged and then archived? I noticed before the lecture started, a video camera was set up in the back of the auditorium where the lecture was taking place. The employees running the lecture must have planned in advance for this archival footage to be taken. They must have wanted to save the presentation as a whole. However, how are the lecture itself and the interview material from the various collaborators being saved? For example, some people might not think it’s important to have the lecture notes that MacCauley wrote saved, cataloged and archived but some may. I personally would be interested in seeing those notes, but I know that many people wouldn’t. It relates back to some of

our earlier readings that dealt with archiving, such as Schwartz’s article, “Archives, Records, and Power.” The article deals with whoever is archiving the material at hand is the one with the power. If I was the one taking in this collection of information (video, lecture notes, PowerPoint slides), then I would ultimately have to create a narrative about the materials at hand. I would be able to organize the information in a certain way and make a certain narrative around the materials. Schwartz says,

“Whether over ideas or feelings, actions or transactions, the choice of what to record and the decision over what to preserve, and thereby privilege, occur within socially constructed, but now naturalized frameworks that determine the significance of what becomes archives.” (3)

In looking at this particular ballet and how these two scholars were recording what was important, I thought it was interesting that they chose certain images and certain video clips over others. I know that I clearly missed a bunch of material in the three-day symposium that took place weeks prior because we only saw short clips from it, but I do think it’s interesting on what was preserved and what was not. Obviously, this is a lesser-known ballet, but it has big important names in the dance and classical music world. If this was a lesser-known ballet with no big names attached, would it still be archived in as much detail? Would anyone care to have a three-day symposium on this material? I’m not really sure. Schwartz also says that “control of the archive – variously defined – means control of society and

thus control of determining history’s winners and losers.” (4) Would we ultimately classify this ballet into the winner category because these two dance scholars ultimately deemed it important to one, host a three-day symposium on and two, host a public lecture on it?

In conclusion, I feel that going to this lecture prompted me to think about a variety of issues in terms of being an information professional. It makes me think about how we’re archiving material and how we’re using it to move forward in our profession. I stand by my question of who wins here and who loses? Do we have an answer to what is getting saved, cataloged and archived or is it ultimately just random? I still feel that this ballet is one of the more obscure ones, and I know that I’m glad that I know about

it and its’ history but I’m not one hundred percent sure that I would choose to save the information about this ballet over another one that is also obscure but with less famous collaborators.

Sources

NYPL Performing Arts Lecture series. Attended on October 10th, 2019.

Sponsored by the NYPL Performing Arts Branch.

Cook, Terry & Schwartz J.M (2002). Archives, Records, and Power: The Making of Modern Memory. Archival Science. 1-19.

Apollo (ballet). In Wikipedia. Retrieved October 15th, 2019 from https://en.wikipedia.org/wiki/Apollo_(ballet)

Posted on by Nicole Marconi 0

Event Review: The Future of Design and How We Can Prepare

I attended a talk called ‘The Future of Design and How We Can Prepare’ at Pratt Institute School of Information. It was conducted by Lee-Sean Huang, a Design Education Manager at AIGA (American Institute of Graphic Arts). AIGA is a professional membership organization of around 2,500 committed designers who promote a better understanding of design in the government, business and media. They host multiple events that inspire designers across all industries and enhance professional development by providing learning  opportunities. The events are usually aimed at community engagement related to the future of design. Huang took us through the concept of AIGA and their strategies with the help of a sideshow. He used engaging videos and structural diagrams to give us a clear understanding of what they stand for. He began by introducing himself, the company’s efforts, their predicted trends and lastly concluded with a question and answer session.

He commenced with topics related to research and community engagement with an emphasis on their ethical guidelines. When it comes to publishing research or creating social content, designers aim to work with the users and not for the users. This brings to life a whole new concept of ‘Co-Design’. Thus, treating users as a part of the design team and using their research with consent, initiating a bond of trust. This directly relates to point numbers twenty-one and twenty-eight of PERCS “The Ethics of Fieldwork” that discusses the idea of informed consent agreements. However, Huang didn’t continue to discuss a valid point raised in the reading, which is how a designer must handle the situation when their critical subject of research changes their mind, leaving their endeavor futile.

Huang also discussed and compared the changing employment structure in the realm of design. He identified the current phase as a design boom and validated it with labor statistics. While fields like graphic design witness a significant drop in employment, software design had a 24% increase. Software design is entirely based on programming and algorithms suggesting immense dependability on machines and databases for design in the future. This raises concerns and links to Nobel’s “Challenging the Algorithms of Oppression” where she talks about critical/privately owned information in the threat of being leaked to the general public. Huang goes back to the olden times and talks about how career growth in the design field was hierarchal – people had to study the basics of design i.ie work their way form the bottom to the top. Whereas, today, people from different backgrounds directly enter the field from anywhere in between. 

After discussing the future of design employment, Huang moved on to 7 trends that will possibly shape the future practice of design. These trends aim at enlightening designers about the course design is talking/will take shortly. Most of them have a few aspects that relate to our class discussions. The first one is ‘complex problems’ which urges designers to think in terms of systems- understanding problems in their physical, psychological, social, cultural, technological, and economic spheres. Thus, focusing more on the potential impact of design. This partially relates to Kincheloe and Peter McLaren’s critical theory that is grounded in the awareness of contextual and social belief systems, so insights are based on a full and truthful understanding.

The second trend is ‘curation/aggregation of content’, this works around the idea of information overload. How the emphasis shouldn’t be about making the content but on the flow of content. This links to Rozenwig’s information overload theory where the infrastructure and medium to manage all present and future digital information is questioned. The third trend is ‘Bridging Digital and Physical Experiences’ which is about creating seamless and unified experiences. Experiences should be designed keeping in mind what users do before and after using an app. This will bridge gaps between the online and offline environments. 

The fourth trend is ‘core values matter’, this focuses more on a company’s ethos and whether it’s products/services represent the same. It urges businesses to create and understand the value of their social equity. This is relevant when we talk about large technology companies and their responsibility towards users regarding their data. Whether or not they should try and increase their social equity by being transparent and seeking informed user agreements. Zuboff’s theory of the public is reduced to mere ‘bystanders’ is a result of companies lacking a moral based ethos. The fifth trend is ‘Resilient Organizations’ which focuses on how to achieve and  maintain a company’s position with an emphasis on innovation. Innovation related to strategic decisions, research data, and business models among the rest. 

The sixth trend ‘Making Sense In The Data Economy’ explores five technologies that are instrumental in data collection – sensors, IoT, big data, the cloud, and AI. Although, unlike most of our class discussions this doesn’t take about the ethical/ lack of privacy aspect. He focused more on individual and organization interaction –  where organizations aim at improving daily customer operations. And lastly, the seventh trend  is ‘anticipating design outcomes’ which is based on research. Huang emphasized on how designers need to justify design decisions through research. Reiterating McGrath’s thought of research always serving as “empirical evidence”. And similar to McGrath’s “generalizability” research strategy, Huang talks about the fundamental generalizable nature of research across a variety of applications and contexts. He concluded this trend stating “designers are problem seekers and not problem solvers”. This in many ways cemented the whole generic aspect of research. 

Besides this, Huang also spoke about the ‘six-word story’ technique to communicate  thoughts aimed to have a greater impact on users. He emphasized on how designers strive to be concise to leave a more dramatic impression. An interesting example he used of six-word stories is “Time machine reaches future. Nobody there”. This indeed made an impact. The examples were extremely inspiring and makes me think of ways I could use this technique to present unique research facts/insights.

The talk ended with AIGA’s future plans. Huang spoke about their upcoming podcast, elaborating why they decided on this medium to voice their vision. Podcasts usually have an effortless conversational and verbal touch along with being cost-effective and accessible. Post  this, there was an open question and answer session. Some students raised questions about the leadership in design while others brought up the generalist v.s specialized future of design. Huang believes that a design generalist would probably be more versatile and fit more design roles in the future. Most of us agreed with this, as to work with technology it’s essential to familiarize ourselves with other design aspects that are points of confluence. Huang seemed extremely approachable and helpful. He was friendly and encouraged discussion. The talk was more participatory rather than him doing all the talking. Overall, this experience was an eye-opener for design as a future discipline and that we should prepare to efficiently  acclimatize ourselves to this change.  

REFERENCES

Elon University. Program for Ethnographic Research & Community Studies. The ethics of fieldwork module. Retrieved from www.elon.edu/e-web/org/percs/EthicsHumans.xhtml

Noble, Safiya. “Challenging the Algorithms of Oppression.” YouTube, uploaded by PdF (2016).

Kincheloe, Joe L., and Peter McLaren. “Rethinking critical theory and qualitative research.” In Key works in critical pedagogy, pp. 285-326. Brill Sense, 2011.

Rosenzweig, Roy. “Scarcity or abundance? Preserving the past in a digital era.” The American Historical Review 108, no. 3 (2003): 735-762.

Zuboff, Shoshana. “Big other: surveillance capitalism and the prospects of an information civilization.” Journal of Information Technology 30, no. 1 (2015): 75-89.

McGrath, Joseph E. “Methodology matters: Doing research in the behavioral and social sciences.” In Readings in Human–Computer Interaction, pp. 152-169. Morgan Kaufmann, 1995.

Posted on by Karishma Mehta 0

Libraries and Information Access in New York State Prisons (Working Title)

by Jay Rosen

For this paper, I will examine the current state of prison libraries and offsite library services across New York State, with an eye towards recommending best practices and identifying critical issues in the provision of prison library services. I will begin with an overview of New York State’s prison libraries as they exist today, reviewing their structures, services offered, and apparent limitations. I will also examine outreach services offered by library systems including New York Public Library’s Correctional Services Department, as well as efforts by grassroots organizations such as Books Through Bars NYC to deliver books and other materials to incarcerated people. I hope to speak with library staff who help coordinate these services, including NYPL Correctional Services staff Emily Jacobson and Sarah Ball, and will also reach out to fellow students in Pratt’s Prison Library Support Network to learn more about their volunteer efforts and their thoughts on these issues.

In examining library services in New York State’s prisons, I will look at the funding structures and bureaucratic and legal hurdles that enable or limit them, and suggest ways that these services might be strengthened going forward. In seeking a theoretical grounding for this paper, I will explore whether Critical Librarianship might usefully inform work being done in prison libraries. I will also seek out research on the relationship between prison library services and recidivism rates, the role of public libraries for individuals re-entering society, and any publicly accessible feedback from incarcerated people on existing prison library services in New York State.

Throughout the course of this paper, I plan to rely on literature review, government information, and actual conversations with local library staff and volunteers working in relevant areas. I anticipate a couple possible challenges. The first is scope. Focusing on prison library services across New York State might prove to be too broad; if this is the case, I will limit my inquiry to prisons libraries in and around New York City. The second is the potential dearth of research on the impact of library services on incarcerated people. If I am unable to find much information on this, I might consider how such research could be successfully designed and carried out in the context of New York State. I will also emphasize research that outlines relationships between higher education programs in prisons (such as the Bard Prison Initiative) and recidivism rates, as well as research concerning the impact of Pell Grants in prisons. In recommending best practices, I will look to the efforts of Scandinavian prison libraries.  

Posted on by jrosen1010 0

Blog Post 1: Person, Place, Thing

by Jay Rosen

I recently spoke with Jennifer Gellmann, Assistant Division Manager of the Society, Sciences, and Technology (SST) division at Brooklyn Public Library’s (BPL) Central Library. Given my interest in adult services and reference librarianship, I was eager to learn about Jennifer’s work and the day-to-day challenges and rewards of her job.

Jennifer began by giving me a brief overview of SST’s scope and collections, and explaining its relationship to the greater Adult Services department at Central Library. SST is staffed by 8-full time “Adult Librarians,” and has a large and diverse physical collection with books on philosophy, psychology, social sciences, science, technology, and industry. SST also has digital collections, special collections containing government publications and legal documents, and a small reference collection.

SST is but one of four divisions making up the Adult Services department at Central Library. Other divisions include “Languages & Literature,” “History, Biography, & Religion,” and “Art & Music.” Related adult-centered divisions include BPL’s Business and Career Center, which offers services for jobseekers and small businesses, the Information Commons, which delivers technology-related programs and services in lieu of a physical collection, and the Brooklyn Collection, a local history archive. BPL’s Central Library is also home to an Adult Learning Center, which provides ESOL classes, test prep, and related educational services to adults. In Jennifer’s view, the various divisions and distinctions among adult service oriented departments are “unnecessarily complicated” and a vestige of prior administrations. For the most part, these departments stand alone, with little inter-departmental communication and collaboration (more on this later).

Jennifer described her role as involving a combination of supervisory, administrative, and public facing duties, with the ratio among these tasks varying depending on particular staffing and library needs. However, she did emphasize that public service is the most significant aspect of her job and the work of her department more generally, with all other responsibilities following from this priority.

Public service duties in SST include working at its reference desk and contributing to virtual chat and email reference services. When I asked about the typical information needs of her patrons, Jennifer told me the “vast majority” of patrons visiting SST are looking for a book on a particular topic. She pushed back on the notion of print being less important in today’s digitally connected age, despite circulation statistics dropping slightly each year.

For the most part, SST is able to successfully meet patron requests, but Jennifer did mention a couple of common issues her department runs into. For one, certain popular books are always in demand to an extent that BPL can’t accommodate. This means patrons often have to place holds and wait several weeks to get materials they need. SST also receives occasional requests for textbooks, but does not purchase them for their collection; as a result, they have to refer patrons to local universities and academic libraries. Despite having one of Central Library’s most expansive physical collections, “you can’t make everybody happy.”

Contrary to many branch libraries that serve fairly defined and specific local communities, Jennifer explained that Central Library serves people from all over Brooklyn. As a result, SST does not serve any one particular demographic. Jennifer emphasized that her work experience varies from branch library service in a couple important ways. For one, there is a great deal of segmentation between different departments at Central Library, with many patrons never stepping foot in the SST division. Because of this, Jennifer’s staff is less familiar with their information needs, which is usually more apparent in smaller branch libraries. In addition, Jennifer explained that branch library staff tend to “wear a lot of hats”, whereas staff at Central Library by and large have a narrower set of responsibilities.

Jennifer was refreshingly honest when describing the challenges of her work. In her view, SST’s primary public service challenge is dealing with the anger and confusion of patrons with undiagnosed and untreated mental illness. “It’s a problem no one has really solved yet,” she told me. Though her staff takes a patient and tolerant approach in these moments, and does their best to regard every request as legitimate, “there’s only so much we can do.” And while SST staff occasionally refers homeless patrons to local service agencies, they choose not to refer mentally ill patrons due to their lack of expertise with mental health issues. Interestingly, BPL hired a full-time social worker a few years ago to help respond to this need, but are currently without one. Until a new social worker is hired, Jennifer and her staff will continue to be seen by some patrons as “de facto social workers,” without the necessary training, expertise, or support. From what I have heard, this appears to be a major unsolved problem for many public-facing library staff around the country.

In further describing the challenges of her job, Jennifer highlighted a general lack of communication between higher administration and the rest of BPL’s staff. I witnessed the same dynamic firsthand during my time at Cleveland Heights Public Library system, and in Jennifer’s opinion this problem plagues most other larger library systems. Though I’m sure it’s easier said than done, I find it both strange and deeply ironic that institutions built to efficiently organize and distribute information suffer from such poor inter-departmental communication.  

Jennifer also acknowledged the difficulties of finding and retaining good staff on a limited budget. As she put it, “it’s hard to make a life and have a family in New York City on a particular salary level.” This unfortunate fact this has led to a sharp distinction between “lifers” (Jennifer’s term)— those Jennifer’s age and older who have worked in libraries for decades and live with relative financial stability — and younger staff who are unable or unwilling to commit to the field indefinitely for financial reasons.

Though very frank about the challenges of her position, Jennifer expressed a very clear enthusiasm for her work. She described the main benefits of her job as providing good public service and helping people locate materials that are meaningful to them. Jennifer also expressed contentment with working in “middle management,” citing the mix of public service, committee participation, and administrative roles inherent to her work, as well as the increased “headaches” that seem to come as one moves higher up in library administration.

Significantly, Jennifer told me that the information needs of her patrons have remained relatively stable over time, with the main change being a gradual decline in “reference ready” questions. Erik Bobilin, an Adult Librarian at SST I briefly spoke with, spoke to a more general decline in reference transactions in his experience, likely due to the ease of independently using information technologies. However, both Jennifer and Erik claimed that their division still regularly receives open-ended and more involved research-related reference questions.

When I asked Jennifer what qualities she thinks are needed to succeed in adult services, she emphasized soft skills, including communication skills, the ability to work with a wide range of people, a willingness to answer a variety of different questions, and, above all, patience. This last quality is so important “because the patron doesn’t always know what they want,” and so public-facing staff may need to spend significant time interviewing a patron before unearthing their ultimate question. 

Posted on by jrosen1010 0