ISP: Insane Surveillance Posse, or, “User-Centered” Madness and Waiting on a Response from ALA about Recent ISP Privacy Rules

In the midst of executive orders and legislation clamoring for public attention, a recent vote in Congress to permit extensive collection and use of browsing data by Internet Service Providers (ISPs) has drawn a lot of public outcry and media analysis. The ISP legislation faces the wrath of people whose digital privacy has been repeatedly revealed to be already compromised, often illegally- by NSA surveillance, CIA surveillance, and even unauthorized commercial product surveillance. The added insult is that this time the decision to erode privacy happened, well, publicly. It also occurred without any pretense of security or content payoff. Virtual Private Networks (VPNs) are suddenly casual conversation fodder. Yet as tech savvy as the public is becoming, even a VPN, it turns out, is not the cloak of digital invisibility people want it to be. All Internet data is potentially and legally marketable information. With design becoming increasingly tailored to user profiles, the value of information about users has risen dramatically while the cultural capital of autonomous privacy-decisions is expressed in dialogue but not law. This user-focused approach originated in research initially done by in part libraries and information science researchers, but has grown beyond its initial scope of ethnographic user observation. The discrepancy between public consciousness and government and corporate policy illuminates previously hidden forms of information work, namely playing and existing alongside internet-enabled observant technology. It also highlights that even though public libraries can continue to serve as both information providers and information anonymizers, their reliance on third-party technology jeopardizes their core values.

 

User-centered design has become (or again become) the standard when researching and designing resources for people, and this has morphed into a market for user data. This turn towards user centered design, at least in information seeking behavior, “has been the province not of information systems as a discipline, but of information science and, before that, librarianship” according to Tom Wilson, a human information behavior researcher. The goal of such research was to better serve library users, and the success of the approach has spread it to advertisers, tech companies, and other for-profit corporations. This field of study has been in many ways ethnographic, based on direct observation of consenting users (Wilson 2000; Talja & Hartel, 2007). Wilson writes that the increased study of user habits “has been accompanied by a switch from quantitative methods to qualitative method.” In non-digital contexts, this will continue to be the case (barring implementation of widespread video observation devices on non-consenting people, like those used in London, and in the case of London, barring the use of that data for market research). In digital contexts, much of human information seeking behavior is easily tracked in browsing data, and the study of user behavior becomes again highly quantitative. New methods of collection and their intended purposes also exit the ethical realm of libraries, a problem that would not matter if libraries were opaque information silos with full control over the pathways of their user generated data. As will be discussed later: libraries are not so self-possessed.

 

Collecting that data is easy, and using and selling it under terms of service agreements has been a common practice by technology companies, to the point that many people are not actively aware that their interactions with the Internet are a form of labor. Free or cheap technology products have been subsidized by the sale of information. Using browsing data collected concurrently with daily information life is for now, the apex of user-centered design, though it may also represent the apex of public/private identity erosion. Gregory Downey wrote in 2014 of his students that “their own amateur media activity—whether uploading photos to their social network profile or downloading the latest cultural content outside of intellectual property paywalls—reinforces the fiction that information circulation is driven simply by ‘play’ and that information content is simply available for ‘free’”. Downey struggled to demonstrate the labor that creates and moves information and content. The transparency of and media attention towards the ISP bill, and the probability that data vending is not likely to be accompanied by a reduction in Internet cost, has revealed to a broad audience the labor of Internet-connected existence. The revelation, however, did not come soon enough. Now, individuals are charged with protecting their privacy with the limited means available to them. While this extends the existing opportunity for libraries to help protect their users’ privacy, it also constrains them in similar inescapable ways.

 

Libraries’ values present a tension between information access and privacy. As of March 30, 2017, the American Library Association’s web presence is preoccupied with fighting the specter of full funding cuts to the Institute of Museum and Library Services (IMLS) proposed in a recent Trump Administration budget. This is understandable. The cuts represent an existential threat to libraries and their ability to make information accessible to their users. Simultaneously, the ALA celebrates collaborations with ISPs to bring Internet access, and therefore information access, to poor families. The well of funds and the national reach of corporations permit a broad expansion of information access in line with some of the fundamental principles of Democratic Theory in libraries (Buschman 2007), particularly when other streams of funding are threatened. Yet it also stands to consider how use of and partnerships with ISPs erode other facets of Democratic practice in libraries, particularly in light of the new legislation. While some larger libraries are their own ISPs, and therefore able to maintain near-absolute control over access to user data, most mid sized and smaller libraries use private ISPs that, under this ruling, could begin to selling all library users’ web browsing. While a library IP address obscures the user, any self-identifying information entered into a browsing session would undo this protection. Libraries should and do invest in VPNs to protect their users, but as mentioned above, this solution is not as effective as widely believed. Libraries who use private ISPs are subject to seeing at least some user data sold for profit when that data surfaces on other networks. Additionally, when libraries partner with ISPs who then offer Internet for reduced prices to poor families, they have no control whatsoever over the subsequent use of patrons’ home data that they helped facilitate.

 

The ALA does actively talk about privacy regarding data exchange, offering suggestions on how to protect patrons, and making privacy a major issue on their website and in their advocacy. Still, the ALA has yet to meaningfully acknowledge the new bill. The news is absent from their twitter feed and the news section of their main website. The ALA’s Office for Intellectual Freedom has thus far only acknowledged Congress’ vote in a news link roundup. Previously, the ALA has been vocal about other issues relating to ISPs, especially net neutrality. If libraries are to practice information access congruently with user privacy, they could follow Buschman’s suggestion to put Jürgen Habermas’ ideas in to practice, specifically “his concepts of colonization and de-integration of public and private life.” The ISP ruling co-opts a mostly non-market world, and places it in an inescapable arena of profit and observation.

 

 

References

 

Buschman, J. (2007). Democratic Theory in LIS: Toward an Emendation. Journal of the American Society for Information Science and Technology, 1483–1496.

Downey, G. J. (2014). “Making media work: time, space, identity, and labor in the analysis of information and communication infrastructures” in Media Technologies: Essays on Communication, Materiality, and Society, eds. T. Gillespie, P. Boczkowski, and K. Foot. Cambridge: MIT Press, 141–165. https://gdowney.files.wordpress.com/2013/11/downey-g-2014-in-gillespie-t-et-al-eds-2014-making-media-work.pdf.

Habermas, J. (1987) . The Philosophical Discourse of Modernity: Twelve Lectures (F. Lawrence, Trans.) . Cambridge, MA: MIT Press.

Talja, S. & Hartel, J. (2007). “Revisiting the user-centered turn in information science research: an intellectual history perspective,” Information Research 12(4).http://InformationR.net/ir/12-4/colis/colis04.html

Wilson, T. D. (2000). Human information behavior. Informing Science, 3(2), 49-55.

 

———————————————————————————————————

admin. (2007, March 29). Privacy and Confidentiality [Text]. Retrieved March 30, 2017, from http://www.ala.org/advocacy/privacyconfidentiality/privacy/privacyconfidentiality

Assn, A. L. (2017, March 16). The President’s budget proposal to eliminate @US_IMLS funding is counterproductive and shortsighted.http://www.ala.org/news/press-releases/2017/03/president-s-budget-proposal-eliminate-federal-library-funding … [microblog]. Retrieved from https://twitter.com/ALALibrary

New Checklists to Support Library Patron Privacy – LITA Blog. (n.d.). Retrieved from http://litablog.org/2017/02/new-checklists-to-support-library-patron-privacy/

SHAWNDA.KAY. (2017a, February 24). American Library Association and Cox Communications partner to narrow digital divide for low-income families [Text]. Retrieved March 30, 2017, from http://www.ala.org/news/press-releases/2017/02/american-library-association-and-cox-communications-partner-narrow-digital

SHAWNDA.KAY. (2017b, March 7). ALA and 170 public interest organizations call on FCC and Congress to protect and enforce strong net neutrality rules and secure the open internet [Text]. Retrieved March 30, 2017, from http://www.ala.org/news/press-releases/2017/03/ala-and-170-public-interest-organizations-call-fcc-and-congress-protect-and

Dawkins, A. (2017, March 10). Intellectual Freedom News 3/10/17. Retrieved from http://www.oif.ala.org/oif/?p=8859

The House just voted to wipe away the FCC’s landmark Internet privacy protections. (n.d.). Retrieved March 30, 2017, from https://www.washingtonpost.com/news/the-switch/wp/2017/03/28/the-house-just-voted-to-wipe-out-the-fccs-landmark-internet-privacy-protections/

Hyperakt & Social Impact

Hyperakt is an award-winning, social impact design agency based in Brooklyn, NYC. Their mission is to enable and empower change-makers and next-generation leaders by giving them a voice to “tell their stories.” Through intelligent design, content and brand strategy, they have successfully transformed complex information into user-friendly representations, accessible through a variety of technological and digital platforms across the globe.

 

As their way of involving and further giving back to the community, they host their famous monthly “Lunch Talks” where they invite “thought leaders” and creative agencies to share their insights, experiences and works to the public for free.

 

Pratt’s UXPA had the opportunity to visit their design studio last March 8, 2017. We were welcomed by the team, toured around the studio, and finally ushered into their meeting room. Alex Gracey, the studio and community manager, explained to us in depth about the company’s mission, vision and goals. He then showcased a few of their many successful endeavors. One of their prominent projects was with iMentor.

 

iMentor was one of their clients who sought their help to rebrand their image. The organization wanted to stand out from their competitors, and gain more funding for long-term sustainability. One of their core beliefs is that “education opportunity opens up a world of possibility.” Their mission is to recruit mentors to partner up with high-school students from low-income backgrounds. Through this partnership, students are given proper educational support in order for them to “graduate high-school and succeed in college, and achieve their ambitions.”

 

As Brenda Dervin and Michael Nilan (1986) proposed ¹, the current view of experience should take on a holistic approach-as opposed to the traditional method that confines problem solving within context. They argue that we should “look at information behaviors outside system context.” Hyperakt did just that. They not only focused on iMentor’s brand image, but they went as far as rebranding through content strategy and web design. During the process, one of the hardest questions posed was, “If iMentor was a person, how would you describe her personality?” After careful deliberation, iMentor solidified their identity, stating that “she” was “Daring, smart, inspiring, honest, and put people first.”

 

Hyperakt then shifted their focus to the students, closely examining how their design solutions could evoke meaning to them. Bates ² writes that information is not only derived from paper or from people. We absorb information from our physical surroundings, the spacing and dimensions of our environment, the design of our tools and our modes of communication. She emphasizes that the most important way of acquiring information is when we interact with all of these elements in our everyday real-world situations and circumstances.

 

The way information is presented impacts action and the way audiences respond. When Hyperakt redesigned the logo, they patterned the “i” in iMentor to look like the top of a graduation cap, symbolic to the end goal- graduating. They then created other patterns of school-related  icons related that played with their “i” design. In summary, they successfully merged iconography, symbols, the use of affective imagery and design that were meaningful representations to their target users.

 

After Alex discussed some of their other projects, he then handed the talk over to Hyperakt’s Principal and Creative Director, Deroy Perez.

 

Deroy introduced us to Hyperakt’s award-winning (and ongoing) passion project- The Refugee Project. In collaboration with Ekene Ijeoma, a designer and programmer, they created a platform that visually interprets thousands of refugee data for the public to easily understand.

 

The United Nations High Commissioner for Refugees was faced with the challenge of converting their raw data into representations easily communicable to the public. This was a clear example of what Dervin and Nilan referred to when they wrote that user design studies should shift to a more qualitative approach. Hyperakt’s goal was to connect and make the public aware of the past and present refugee crisis through factual and engaging visual interpretations. This was done in hopes that if awareness was created, change would then follow. They wanted to paint a picture, through an interactive map, and tell the stories behind the 35 million refugees displaced across 126 countries.

 

In order to do that, a “compelling narrative” was needed to justly represent the hardships and realities of the refugees. Lopatovska and Arapakis ³ write that emotions instigate actions. The interactive map illustrates a timeline of migration patterns with accounts behind each turmoil. It includes recorded testimonies, written journals, and photographs captured throughout the devastation. It opened-up a channel for untold stories to be heard, giving a voice to refugees, and promoting global awareness by sharing to the world their plight.

 

The website allows users to view and compare the refugee population of different countries from 1975-2015. Circular indicators, surrounding each country, represent the number of refugee nationals living overseas. The size of the circle is directly proportional to the number of refugees in a given country. The bigger the circle, the greater the number of refugees, indicating some form of unrest causing citizens to seek refuge outside their homeland. Lines connecting countries represent where refugees have sought sanctuary. Users can switch their views to see the refugee percentage of a country’s population.  A heat map is also available to represent the global migrants through the years.  The small sticky-note like icon links users to articles about the crisis/es taking place during a specific year in a country.

 

The Refugee Project gained international recognition and attention, receiving various awards worldwide. According to Domus and The Atlantic ⁴, this project was a clear “example of how graphic designers are turning their attention to framing data that stimulates action.” It is an ongoing and collaborative project, updated yearly. Deroy and his whole team are proud of their work, and do not receive any income from this project. It is their labor of love, and their way of giving back.

 

Design, like art, is emotive in nature. Whether it is crafting an experience, conveying a message, or simply channeling one’s expressions, design is a powerful tool that can truly impact its audience and instigate action. A human-centered approach is necessary to achieve this. Such is what Hyperakt has done and continues to accomplish.

 

1 Talja, S. & Hartel, J. (2007). “Revisiting the user-centered turn in information science research: an intellectual history perspective,” Information Research 12(4).http://InformationR.net/ir/12-4/colis/colis04.html

2 Bates, M. J. (2006). “Fundamental forms of information.” Journal of the American Society for Information and Technology 57(8): 1033–1045. http://www.gseis.ucla.edu/faculty/bates/articles/NatRep_info_11m_050514.html.

3 Lopatovska, I., & Arapakis, I. Theories, methods and current research on emotions in library and infor- mation science, information retrieval and human–computer interaction. Information Processing and Management (2010), doi:10.1016/ j.ipm.2010.09.001

4 Hyperakt Labs. Mapping 40 years of global refugee migrations. Retrieved from http://hyperakt.com/items/refugee-project

 

The Archivist Round Table Visits Pratt SAA

“Archives, records, power: three words which now resonate across a range of academic disciplines and professional pursuits (Schwartz & Cook, 2002).”

Since our readings on the archival profession I have been curious to learn more about the various archiving organization within New York, and to better understand their methods and means of connectivity.

“Significance is related to cultural motion and public endorsement; significance processes are the basis for cultural inventions and collectivist traditions (Dalbello, 2009).”

Dalbello, Schwartz, and Cook all left me wanting to learn more about cultural and community influence on archives, and wanting to question that if “public endorsement” plays such a large roll in the archiving of information, then why are archives continual seen as inaccessible foreboding spaces?

I have been meeting with the folks at Pioneer Books to discuss course development within their bookstore surrounding archives, and the ways that we can educate the Red Hook community about archives and the importance of creating our own. Archives serve access of information to their communities, and we have been developing a curriculum that would educate our community about the archives they can gain access to. In all of our research it has surprised me how little information surrounding the “outreach” aspects of archives exists. There is very little that seems to be done to educate the public about the existence of certain archives or the ways that they can be accessed. The archival world is rather insular, and I have been curious to learn about how and if professionals in the field are working to change that.

When I heard that board members from The Archivist Roundtable were coming to have a discussion with Pratt’s chapter of the Society of American Archivists, I thought it would be a great opportunity to connect with archivists in the field, learn more about their individual professions and places of work, and ask them some questions about archive accessibility.

The Archivist Round Table (ART) president, Kerri Anne Burke, programming director, Alex Lederman, membership director, Rebecca Chandler, outreach director, Lindsay Anderberg, and, mentorship chair, Melissa came to speak about their organization and the ways that they can help students who are entering into the archival profession.

ART was founded in 1979 as a non-profit organization that strives to connect the community of archivists, librarians, and various other information professionals within the New York metropolitan area. It is seen as an alternative or a supplementary organization to the Society of American Archivists.

The Archivist Round Table (ART) strives to…

“educate the public about the legal, historical and cultural value of public and private archives and manuscript collections.

provide a forum, through monthly meetings, where members of the archival community can discuss issues of professional concern.

promote professional development through continuing education workshops and professional education opportunities.

advocate the preservation and use of historical materials. (Archivists Round Table of Metropolitan New York, Inc.)”

The panelists made a strong argument for the benefits of joining ART versus joining the SAA as students. The first being that the SAA has a high membership fee. For students it is only $50 for the year, but continuing the membership beyond your studies is not always possible for everyone. They also said that a lot of archival positions will pay for your membership once you are hired. Membership for students to ART is just $10 for the year and gives you access to most events for free or a very low cost. It is also fairly easy to volunteer with ART, which gives you access to events for free.

The second argument being that ART focuses on the New York Metropolitan area which is where most of us are currently working and focusing our studies. Many of the board members expressed that they felt lost in the larger SAA community. Even at conferences or participating in panels, it seemed that the scope was too large, and they were not finding much value within SAA as students. With nearly 600 members in ART all located in New York, it is easier to make and build connections with a smaller collection of professionals who live in your city and work within your community.

Both ART and SAA offer a mentorship program for students, but the ART program connects students to professionals in New York, which allows for face to face meet ups, and the building of connections that could potentially lead to jobs. The SAA program pairs people across the country, which is valuable in many ways, but not as much for job searching if you are hoping to stay in New York.

ART events are held in the city at least eight times per year. Events are generally held in different locations, which gives greater access to the information that is being discussed. In essence, getting the archives out of the enclosed box that so many people associate with them. Holding the events in different locations also allows for people who might not be familiar with the organization or archives to listen in and learn more.

Event schedules can be found on their website, nycarchivists.org. You can also join their mailing list to receive updates.

After the presentation on the organization’s history, philosophy, and organization, the group opened the room up to questions and someone asked if each board member would talk about their background, where they went to school, and what their career path post graduate school has been.

This was incredibly interesting to me. Having come from a varied background, and entering grad school as an avenue towards a second career, I have felt somewhat self-concious about my indirect path to being an the information professional. I was surprised to find that I was not alone. Almost everyone on the panel had held other jobs before entering into archives, and nearly everyone on the panel did something completely different from each other. It was inspiring to see how many different kinds of jobs exist under the archival umbrella.

Although we ran out of time before I was able to ask any questions specific to archival outreach, I was able to connect with the programming director, Alex, after the discussion. We were able to talk for a bit about general archival struggles, and agreed to have coffee soon to discuss more of the ways that archives can strive to be inclusive.

To be continued…


Archivists Round Table of Metropolitan New York, Inc. (n.d.). Archivists Round Table of Metropolitan New York – About ART. Retrieved March 28, 2017, from http://www.nycarchivists.org/About

Dalbello, Marija. (2009). “Digital Cultural Heritage: Concepts, Projects, and Emerging Constructions of Heritage.” Proceedings of the Libraries in the Digital Age (LIDA) conference, 25-30 May, 2009.

Schwartz, J. M., & Cook, T. (2002). Archives, Records, and Power: The Making of Modern Memory. Archival Science, 2(1/2), 1-19.

Art + Feminism Wikipedia Edit-A-Thon

ResistPoster

On Saturday, March 18th, 2017 I had the privilege of observing and helping my colleague, Digital Services Librarian of the School of Visual Arts Library, Phoebe Stein, lead an event—the “Art + Feminism Wikipedia Edit-a-thon @svalibrary.”  This event was in coordination with a series of events, over a week’s time, presented by the SVA Library called ‘RESIST!’ and a satellite event of the international Art + Feminism Wikipedia Edit-A-Thon—an event that has been going on since 2014 and that was just one of over 280 events worldwide that take place every March.

Art + Feminism is an organization focused on the inclusion of women artists in Wikipedia articles.  Since the Wikimedia Foundation—a charitable, nonprofit, organization dedicated to “encouraging the growth, development and distribution of free, multilingual, educational content, and to providing the full content [of] wiki-based projects to the public free of charge[i] ”—found that less than 13% of its contributors identity as female, Art + Feminism made an initiative to help expand the representation of women—and LBGTQ persons—as Wikipedia authors, and to edit and correct the existing articles involving the art of women/LBGTQ persons.  A large group of: librarians, professors, artists, students, and art workers/lovers “committed to contributing specific knowledge” to the Wikipedia articles involving women in art: Art + Feminism explains themselves as a community of people with “different perspectives and practices but [who] share the belief that art is fundamental to thriving societies and [who] strive to make visible the lives and work of underrepresented artists.”  Patrons of the event were encouraged to sign in, in order to ensure Art + Feminism get the funding from the Wikimedia Foundation.

Phoebe gave a PowerPoint presentation about how to navigate and explore the vast world of Wikipedia, followed by hands-on practicing and guiding for the participants.  She went over the basics of: how to create a Wikipedia account with a unique username; how to edit, comment, and start conversations about preexisting Wikipedia articles; how to find articles that have been flagged as ‘in need of assistance’; and how to create your own articles.  The presentation and training sessions were offered twice throughout the day, as well as options of things to work on based on your constraint for the allotted time—ranging from 1 hour or less (set up Wikipedia user page and make some simple edits to existing pages), to 2-4 hours (create a new article).

Phoebe’s presentation began with suggestions of what a novice Wikipedia user’s first actions should be; the most important being to engage in conversation with the Wikipedia community and to read articles before you begin editing or writing your own.  She stressed the importance of having a neutral point of view when editing/writing and notability, as well as the issue of conflicts of interest (not to partake in editing or creating articles that are somehow affiliated with your personal life, such as: places you have worked for, organizations you donate to, etc.).

In regards to notability, Phoebe urged the patrons to use secondary sources for citations, as primary sources are often frowned upon within the Wikipedia community.  A creditable Wikipedia article will always have multiple sources, independent sources, quotes, and all of its citations in the same format.  Sources must also be published and available to the public.  Phoebe suggests patrons utilize ‘Wikipedia Teahouse’, a “friendly place to help new editors become accustomed to Wikipedia culture, ask questions, and develop community relationships.[ii]

A link to the handout given, and helpful outside sources such as video tutorials and ways to navigate around Wikipedia to get the answers you need as a contributor, and online training sessions from Art + Feminism were also made available.  Phoebe remarked that “most anything that you want to do can be found by searching Wikipedia itself,” meaning that if you need help regarding articles, go to ‘Wikipedia: Your First Article’, and if you want to learn more about Wikipedia’s sandbox, navigate yourself to: ‘Wikipedia: About The Sandbox’.

Phoebe’s presentation gave concise, easily understood guidance and was conducted in a casual, yet professional way.  Observing and assisting her in this event ensued thoughts in me of: how I would conduct an event in a Library on my own; the way people responded to certain design aspects in the PowerPoint; what was retained by the patrons, and what needed to be reiterated after the presentation.  There was an odd occurrence that not many SVA students showed up to this event, and that most of the patrons had heard about it from an outside source.  The demographic present was widely women over the age of 50.  Towards the end of the day, two Wikipedia volunteers were available to help us with instructing the patrons further.

“Wikipedia Volunteers” are people who dedicate a significant amount of time to editing and creating articles on Wikipedia.  These are people of all sorts: retirees, professors, teenagers, etc. and have “proved themselves” to be reliable based on their history on the website.  When looking for a creditable writer on Wikipedia, it is important to check how many articles they have written and contributed to, their user history, and if anything they have participated in editing/writing has been flagged as incorrect or biased information.  Wikipedia has created algorithms called ‘bots’ to “flag and queue articles for quality and revision.[iii]” The realization that some Wikipedia users are merely using the resource to vandalize articles has forced the site to create these algorithms and survey articles more carefully, especially as Wikipedia becomes more creditable in the intellectual community as a source—currently the fifth most visited website in the world.[iv]

“Wikipedia thrives only as long as legions of volunteer editors practice protocol labor as they learn and share conventions for structuring different kinds of pages and writing encyclopedic forms of prose. iii”

blog22

The Wikipedia gender gap is not a new concept, and I, personally have always been told by Art Professors that one of the most useless, incorrect topics on Wikipedia is Art History.  This, in conjunction with the underrepresentation of women artists on the site, creates a larger problem that many people are attending to.

In 2016, Art History Professor, Jamie Ratliff of the University of Minnesota Duluth created an assignment for her students to each conduct research on a Latin American female artist and create a Wikipedia page on the person.[v]  Events and activities in this nature are going on throughout the country and the world as more people become aware of the gender gap.  In a CBC news March 2017 interview with Alexandra Bischoff, program coordinator of the Belkin Art Gallery in Vancouver, Bischoff said that “many accomplished female artists [were] notably absent from the platform.[vi]

In her presentation, Phoebe used the juxtaposition of the Wikipedia articles “Baseball Card” and “Doll” as an example of another type of underrepresentation of women present on the website.  In this example we must regard ‘doll’ as something feminine and ‘baseball card’ as something masculine—though this is not always the case.  It was clear that the baseball card article had received much more attention than the doll article.  “Baseball” contains about 5,400 words and 9 ‘see also’ links; while “Doll” has roughly 2,850 words, zero ‘see also’ links, and a significantly smaller table of contents.  *Though it is amazing that since this event (not yet 2 weeks ago), the ‘doll’ article has been very much bulked up.  Hopefully this is in part from Phoebe’s mention of the issue.

“The organizers of Art+Feminism are deeply disturbed by the sheer amount of fake news on social media, and its influence on the recent US election. We believe this makes our work even more pressing. Now more than ever we must gather together to improve Wikipedia and affirm work of women, people of color, immigrants, [and] the LGBTQIA+ community and other marginalized peoples.i”

The work that was put into this event by Librarian, Phoebe Stein was impressive: reaching out to work with Art + Feminism, creating and lecturing on her presentation, and helping the patrons after the fact to do justice to the cause.  I was happy to help out, and excited to learn new information about Wikipedia, and about the work being done by the community for women artist representation on Wikipedia.  As the world becomes more aware and active in women’s rights, the work that Art + Feminism will surely act as a catalyst to serve as a valuable protocol of activism, intellectual aide, and feminism as Wikipedia—and the internet—continue to  expand.

blog2

 

 

————-

[i] “Art + Feminism.” Art + Feminism. Art + Feminism, n.d. Web. 27 Mar. 2017.0

[ii] “About.” Wikipedia. Wikimedia Foundation, 20 Mar. 2017. Web. 27 Mar. 2017.

[iii] Downey, Greg. “Making media work: Time, space, identity, and labor in the analysis of information and communication infrastructures.” Media technologies: Essays on communication, materiality, and society (2014): 141-66.

[iv] Alcantara, Chris. “Wikipedia Editors Are Essentially Writing the Election Guide Millions of Voters Will Read.” The Washington Post. WP Company, 27 Oct. 2016. Web. 27 Mar. 2017.

[v] Lawler, Christa. “BYO-Laptop: Wiki Edit-A-Thon for Arts & Equality Kicks Off…” Duluth News Tribune. Duluth News Tribune, 05 Mar. 2017. Web. 27 Mar. 2017.

[vi] News, CBC. “Women Get Far Less Recognition on Wikipedia than Men, and a Group of Artists Is Tired of It.” CBCnews. CBC/Radio Canada, 10 Mar. 2017. Web. 27 Mar. 2017.

————-

“Doll.” Wikipedia. Wikimedia Foundation, 22 Mar. 2017. Web. 27 Mar. 2017.

“Baseball Card: Revision History.” Wikipedia. Wikimedia Foundation, n.d. Web. 27 Mar. 2017.

Encore. “Arts + Feminism Wikipedia Edit-a-thon Scheded for Saturday at UMF.” Sun Journal. Sun Journal, 20 Mar. 2017. Web. 27 Mar. 2017.

White, Alan. “12 Spectacular Acts Of Wikipedia Vandalism.” BuzzFeed. BuzzFeed, 2 Jan. 2014. Web. 27 Mar. 2017.

“RESIST! AN EVENT SERIES PRESENTED BY SVA LIBRARY.” Blog post. Kaleidoscope RSS. School of Visual Arts Library, 28 Feb. 2017. Web. 27 Mar. 2017.

“Kaleidoscope Blogs.” SVA Library Main Page. School of Visual Arts Library, n.d. Web. 27 Mar. 2017.

———————–

Kelsey Gallagher, Information Professionals LIS651 Thursdays 3-6, Spring 2017

Renewed Respect for Story-Time: Shadowing My BFF

Preparation work for this blog assignment was actually great fun. For starters, it admittedly wasn’t work. Secondly, the intersectionality and general coolness of the place I chose freed it from any tedium. For this assignment, I got to follow and observe the work of my best friend, Mr. Seth Persons, a librarian at the MET. Seth works at both the Thomas J. Watson Library, an art history and research-geared space for college age-patrons and also the Nolen library, which is more oriented toward the general public.

For membership at the Watson Library, the requirements are minimal. There’s the age-restriction, but any photo or student ID will get you in. The Nolen Library is even more inclusive—anyone can get a membership.

During my brief visit, I got to observe first-hand both the excitement and minutiae that Seth gets to experience everyday–both as a desk librarian at Nolen and a systems librarian/all-around tech wizard at Watson. Seth wore many hats throughout the day, and in him I saw all the versatility and mental acumen that the job really requires. It was exhausting and intimidating, both to his credit.

Libraries from my childhood often felt authoritative. Whenever I went into one, the atmosphere could feel stifling and almost judgmental. I felt out-of-place — as if a stern figure was always seconds away from pointing a finger and forbidding the most minor of infractions. But the libraries where Seth works aren’t related to those horror setting from my childhood. They were much more open and less restrictive. Since I am an aspiring picture book author/illustrator, I was especially interested in the Nolen library, which is 1/3 picture books and is noted for a story-time for ages 3-5 every morning. There is also a story–time for aged 5-8 in the evenings. I didn’t see young people scared to talk there. That was cool. It wasn’t a repressive place, by any stretch.

There was a welcoming atmosphere in the Nolen Library that was mirrored by the staff. Which is amazing, given how busy these librarians often are—given the multitude of varied pressures and stresses that I witnessed them experience in just my short time there.

It wasn’t a particularly busy day. I wanted to chose a low-key time, so the library wasn’t packed with story-time listeners and parents and nannies, etc. I chose a time when I wouldn’t be impeding my friend from doing his work. As I often hear about the emotional duress that being a public servant can bring on, this was really the only thing that made sense.

As I toured the stacks at the Nolen Library, Seth told me about a particularly eventful story-time that’d recently happened in the very room. I am aware, as I wrote, of how stressful it can be to be any librarian. This story and Seth’s descriptions related to it made me respect fully the emotional demands placed on anyone running a story-time, be it a children’s librarian, a volunteer, or any staff member.

Managing a library, especially a story-time, seems akin to being a ring-leader in a circus. You don’t just manage the little ones, commanding respect, but maintaining a balance that doesn’t turn you into a jerk. That’s one level. But, according to Seth, it’s also managing parents. Managing nannies. Managing volunteers. Making sure the kids don’t idly destroy the legitimate artworks on display near them. All of this during story-time.

But story-time doesn’t swallow the Nolen Library completely, despite picture books being so large a part of their collection. While story-time was happening on that particular day, a group of high-schoolers were also having class in the library.

The library is never a static place and different groups often have to be managed at the same time. But a librarian like Seth also has to contend with a lot of behind-the-scenes technology stuff. In addition to having to fix the circulation desk scanner like every single say, he is also responsible for devices that I wouldn’t even begin to know how to approach, much less turn on, much less operate correctly.

The day left me with a renewed admiration for librarians, volunteers, and everyone involved in any large story-time ever. These people manage so much stress, both for other people externally and also for themselves internally, and are so infrequently lauded for it. People like my best friend, in my humble opinion, are literal unsung superheroes.

After our observance, me and Seth at chicken salad for lunch. I looked at art when he had to go back to work. It was a great experience and day.

Democratic Student Participation at Olin College at METRO Conference 2017

     At the Metropolitan New York Library Council’s annual conference on January 11, 2017, the two keynote sessions were both about libraries’ physical spaces, a theme perhaps influenced by METRO’s own move to, and plans for, a new location. Along with new spaces, all of the featured libraries talked about new technology- from large flatbed scanners, digital vinyl cutters, 3-D printers, photo stations, to interactive design stations- and the ways in which the spaces and their contents could be aligned to promote user participation and a sense of ownership. The final keynote from Jeff Goldenson of Olin College of Engineering credited the administrative transfer of decision-making to students and student access to shared property with the library’s success in engaging learning in their new space. While Olin Library’s experiment in democratizing decision-making worked for its institution, the presentation caused consternation among some audience members who expressed concern that Olin’s relative abundance of financial resources and small user population was a palliative and privileged measure for implementing democratic theory in libraries.

     The final keynote from Goldenson about the small liberal arts school’s campus library was a visually lush multi-media presentation about student engagement and the physical and technological improvements made to the space. Olin is an engineering college. The library, led by Goldenson, made itself central to campus life by becoming a sandbox to a volunteer group of students who were empowered by permission and access to funds to act on what they felt the library needed to become a useful resource to campus. For Olin this looked like a special collection of lendable power tools, a vinyl sticker cutter and student’s self-made labels for shelves, a hydroponic garden in a bookshelf, a free pour-over coffee bar, and bookshelves on rolling casters. For all its technological trappings, however, Olin library’s success was founded on its group of volunteer students, OWL, or Olin Workshop on the Library, who made decisions in a democratic manner. In a critical overview of democratic theory in library and information science, Democratic theory in LIS: toward an emendation, John Buschman reviews writings by Sheldon Wolin, Jürgen Habermas, and Amy Gutmann and generalizes that “democracy is not a specific thing to be attained (like a possession or a perfected structure), but rather a process that enables – even requires – debate about its meaning, limits, and problems in order to realize authentic collective democratic action.” By inviting students into the library as decision makers, Olin college created an evolutionary system that began to address problems as they presented themselves and to act on new ideas as they arose.

     The library also saw its student population as a network: students in OWL began taking input from students not directly involved in the library and highlighting them in meetings. As a student volunteer group, these contributions were made out of a love for collaborative creation. Yochai Benkler writes about this kind of non-capital motivation 2006 book, The Wealth of Networks: How Social Production Transforms Markets and Freedom, where he says that “nonmarket collaborations can be better at motivating effort and can allow creative people to work on information projects more efficiently than would traditional market mechanisms and corporations.” Though Benkler was talking specifically about networking over computers, his ideas apply here too. One of the reasons Benkler saw computer networks as a counter to the “industrial information economy” was the relatively low resource threshold to access free information and low cost or free access to tools of creation. In Olin Library’s case, allocation of budget to student-driven projects made resources available to be used collaboratively, in conjunction with the library’s core resource- information in digital and physical formats. The library encourages late-night student meet ups with no staff supervision- sending a message that the administration trusts and will minimally regulate student resource use. Students who build structures for the library are encouraged to share their plans, and photo stations are sometimes used to create shared art projects. In some ways, this seems to be a physical expression of the kind of collaboration that evolved during the “emergence of the networked information economy.”

     During the Q&A after Goldenson’s presentation, a jarring question drew both surprise and nodding heads. A public librarian raised his hand and asked: “What was your presentation about?” After the hour-long talk, the question seemed on the surface obtuse. Yet by the reactions of several in the crowd, it was implying a deeper divide in how people in the room understood the very purpose of a library. In a room of librarians from institutions of varying resources, those on the lower-resourced end were visibly uneasy about advancements in Democratic participation in libraries expressed as stream of new, and expensive, technical acquisitions. While Olin’s budget mimicked some of the freedoms of the internet for its students alone by allowing them a say in resources allocation and a freedom of use, it still falls under a critique of liberal arts education from Sheldon Wolin in his 2000 essay, Political Theory: From Vocation to Invocation, as quoted by John Buschman in Democratic theory in LIS:

“The ’virtual university’ tailored to the needs of a technologically driven society is gaining support […] it offers the hope, mainly illusory, that by a severely practical curriculum its students can climb the wall separating the [classes]. When scrutinized according to such measures as costeffectiveness… and productivity, the ideals of the humanistic liberal arts education cannot survive, except as an appendage to the culture industry or as a Potemkin village where the sons and daughters of the rich … receive a polish unobtainable elsewhere.”

When METRO participants from institutions with fewer resources assessed Olin’s demonstration of collaborative possibilities, many saw it as an unobtainable goal, and possibly even undesirable one. Even if Olin’s students are not exclusively “sons and daughters of the rich,” its exclusivity and high funding allow it smooth democratic operation within its prescribed world, where entry to its resources is guarded by restrictive school admissions, and where its pool of contributors is circumscribed. To some other librarians, the freedoms described at Olin looked haphazard and unscalable, and a contribution to democratic library involvement that did not meaningfully expand on democratic behavior in libraries at large.

     One of Olin Library’s greatest assets was a voluntary transfer of some governing power from administrators to a network of students. John Buschman asks in Democratic theory and LIS, “Can […] a library support intellectual freedom for its community without practicing it as a workplace?” The Olin Library cannot provide a complete answer to this question; its case study offers only the opposite, that yes, at least one library can support intellectual freedom while practicing it as a workplace.

     This question was tested in the negative at Long Island University when faculty, including librarians, were locked out for twelve days by the administration in a preemptive response to possible strikes over union contract negotiations. In a different session at METRO, Emily Drabinski and Aliqe Geraci detailed how the faculty organized with support from the well-organized library union, additional support from students, other unions, and professional associations. In a quote from the New York Times, Drabinski says, “We made a really clear statement that you can’t run a university without faculty and without students.” This was just one example of a library where empowerment of collective decision making- in this case faculty contract negotiations- was met with administrative absolutism. While Olin was successful in taking advantage of its assets to improve library experience for its specific patrons, the mixed reaction from the community of librarians at the METRO conference demonstrated a need for an acknowledgement of broader issues facing democratic theory and the library field at large when highlighting the success of an unusual institution.

———————————————————————-

Benkler, Y. (2006). The Wealth of Networks: How Social Production Transforms Markets and Freedom. Yale University Press.

Bromwich, J. E., & Robbins, L. (2016, September 14). Faculty Lockout at L.I.U.-Brooklyn Ends With Contract Agreement. The New York Times. Retrieved from https://www.nytimes.com/2016/09/15/nyregion/faculty-lockout-at-liu-brooklyn-ends-with-contract-agreement.html

Buschman, J. (2007). Democratic Theory in LIS: Toward an Emendation. Journal of the American Society for Information Science and Technology, 1483–1496.

Wolin, S. S. (2000) . Political Theory: From Vocation to Invocation. In J. A. Frank & J. Tambornino (Eds.), Vocations of Political Theory (pp. 3-22) . Minneapolis: University of Minnesota Press.

A Critical Look Into Archivist Ethics

Archivists, according to Schwartz & Cook, “wield power over the shape and direction of historical scholarship, collective memory, and national identity over how we know ourselves as individuals, group and societies.” Based on their freedom to keep or discard records, our cultural heritage is thus molded from the remnants of these social memories. Despite their constant denial of this power, their authority influences generations beyond our time.

 

When authority like this is disregarded and unnoticed, it becomes detrimental to serving public interest when used to uphold private interests such as political power. The concept of neutrality in the archivist’s profession is subject to much speculation.  The “truth,” then, becomes a questionably delicate issue. In order to maintain public trust and to settle conflicts, professional standards had to be established.

 

In 1980, the Society of American Archivists (SAA) produced their first draft of Core Values and Code of Ethics. The role of the archivist was a transferal role from the National Archivist’s Code of Ethics published in 1955. The 1955 code presented the archivist as having a “moral obligation to society to preserve evidence of how things actually happened.” The 1980 code focused on the “professional responsibility” with its purpose to “resolve problems arising from conflict of interest.” This implied that public interest and participation were growing. The archivists had to acknowledge and cater to the public good.

 

The SAA code was revised in 1992, 2005, and finally in 2011. It is currently comprised of 11 Core Values and 7 Code of Ethics principles. While having guidelines like these may be beneficial, there are problematic loopholes that still need to be addressed.

 

The first principle emphasizes that Professional Relationships must be maintained. The archivists are called to uphold a moral and professional relationship with fellow archivists, their institutions, creators, contributors and users involved in the process.

 

The second, Judgment, is controversial but defines the very nature of the profession. It states that archivist use “professional judgment” when dealing with the entire process of historical and heritage preservation. There is obscene power the archivist holds over judgment of value. Caswell states that “assignation of value is the greatest expression of archival power.” Archivists deny the presence of biases, as their profession advocates objectivity and neutrality- a state Jensen ascertains is impossible. He expounds that being neutral is passive acceptance of the present therefore it cannot exist. There is no neutral ground and the only remedy is to acknowledge the reality-that the non-existence of neutrality is the source of conflicts and hinders us from growing. Archivists keep what they feel is relevant to whatever their own view of reality is. Humans are naturally selective based on their own world view. Therefore, there will always be a lack of exercising professional judgment appraising or giving value to records.

 

The third (Authenticity) and fourth (Security and Protection) principles go hand-in-hand when talking about digital preservation. Today’s information overload exacerbates the struggle to digitally preserve records. The problem first lies in what we choose to preserve. Cloonan asks, “Do we preserve just the information in a document or the physical object itself?” Because digital files are easily modified, or even deleted, she continues “digital texts are neither final or finite. The experience of using digital documents will be different with each new generation.” The experience of using digital documents will be different with each new generation.” This is true. Digital media files, their hardware, and software have limited lifespans. Dalbello recommends data migration-it being the popular choice of preserving data. One of the remedies she suggests is through the production of emulators. Emulators mirror the original hardware and software but make them accessible and usable in the future versions. Cloonan, however, argues that “When cultural remnants are placed into a contemporary context, something new is created.” Therefore, the authenticity, when transferring records, is taken away. Preservation, according to her, is a paradox. Anything taken out of its original place, time or context is naturally altered and therefore not authentic.

 

The fifth principle is Access and Use. Archives should be easily accessible, open and transparent. However, the privatization of some archives limits the public’s access historically significant files. Rosenwig contests the privatization of such institutions. Private corporations have taken over archives which should be public because it serves public interest. The government has restricted power over regulating the archives.

 

The sixth principle is Privacy. It states that “Archivists recognize that Privacy is sanctioned by law…Archivists promote the respectful use of culturally sensitive materials in their care by encouraging researchers to consult with communities of origin, recognizing that privacy has both legal and cultural dimensions.” The question is if this take on privacy serves the public good. An example would be Hillary Clinton’s emails. Legally, illegally obtained “evidence” is not permissible in court. Thousands of controversial emails were illegally exposed and faced public scrutiny. It should not be archived in order to protect privacy laws. However, the contents are significant and serve public interest. Should the archivists add the emails to the archive? Given that it was a big volume of communication, archivists would still have to use their judgment to nit pick what to archive therefore not taking in the whole context.

 

The last principle is Trust. All the issues and controversies stated have shaken public trust to a certain degree. Caswell asserts that archivists should concede to the presence of bias and encourage participation with the public. This allows for open communication and forums, giving the public a more active participatory role in the process.

 

Since codes of ethics are not laws, they are not subject to legal sanctions. The extent of their enforcement varies from each institution with no standardized procedure. In the event of legal violation, how is accountability determined? How are penalties imposed? This area is still a shade of grey as the SAA states “The current code is aspirational.. SAA does not have the means to enforce a code of ethics.”

 

Although they serve as good guiding principles, there are still so many gaps to be filled. We must not only circumscribe the missing pieces, but create a process to efficiently enforce them.

 

Jensen, R. (2006). The myth of the neutral professional. Electronic Magazine of Multicultural Education, 8(2), 1-9. Retrieved February 22, 2017, from http://www.eastern.edu/publications/emme/2006fall/jensen.pdf

Rosenzweig, R. (2003). Scarcity or Abundance? Preserving the Past in a Digital Era. The American Historical Review, 108(3), 735-762. Retrieved February 22, 2017 from http://www.jstor.org/stable/10.1086/529596 .

Caswell, M. “The Archive” is Not An Archives: Acknowledging the Intellectual Contributions of Archival Studies. Reconstruction, 16(1) from http://reconstruction.eserver.org/Issues/161/Caswell.shtml

Dalbello, Marija. (2009). “Digital Cultural Heritage: Concepts, Projects, and Emerging Constructions of Heritage.” Proceedings of the Libraries in the Digital Age (LIDA) conference, 25-30 May, 2009 from https://lms.pratt.edu/pluginfile.php/672475/mod_resource/content/1/Dalbello_LIDA2009_text_2_dlist.pdf

Cloonan, M. (April 2001). W(H)ITHER Preservation? The Library Quarterly. 71(2), 231-242. Retrieved February 21, 2017 from                                                         http://www.jstor.org/stable/4309507?origin=JSTOR-pdf&seq=1#page_scan_tab_contents

Schwartz, J. & Cook, T. (2002). 2. 1-19. Retrieved February 20, 2017 from https://lms.pratt.edu/pluginfile.php/672476/mod_resource/content/1/schwartz%2C%20cook-archives%2C%20records%2C%20power.pdf

Thompson, Rachel E. (Rachel Elizabeth), “Deserving of trust: ethics in the American Archival profession” (2011). WWU Masters Thesis Collection. Paper 160. Retrieved February 22, 2017 from http://cedar.wwu.edu/cgi/viewcontent.cgi?article=1159&context=wwuet

Cline, S. (1989). The Development of Ethics in Archival Practice. American Archivist. 52. 64-71. Retrieved February 22, 2017 from http://americanarchivist.org/doi/pdf/10.17723/aarc.52.1.nk661527341j0610?code=same-site

 

I Want To Believe: ‘Illegal Alien’ as Dropped Subject Heading?

When the word “alien” is used to classify an individual, it is inaccurate, silly, and downright disrespectful. On one hand, it brings to mind science fiction fodder from the 1950—bulbous heads with tubular arms bearing “We come in peace” banners. It’s disrespectful, obviously, because it reduces a human being, no better than you or I, to this cheap, cartoon visual.

The history of the term begins unexpectedly. This now-offensive term was once used to supplant a much more offensive one.

In the 70s, “a group of Chicano UCLA students […] suggest[ed] the [LA Times] use the term illegal alien. They were responding to an editorial in the publication whose title referred to people who’d crossed illegally from Mexico as wetbacks.” So for a period, the term was a politically correct answer to what now seems like an archaic and particularly nasty slur (that reputable newspapers would publish without a thought)

So in the 80’s, when politicians like Ronald Reagan were using the term, it didn’t strike people as offensive as it does now. According to NPR, it wasn’t until the 90’s that the phrase started becoming associated with bigotry. Despite this current understanding that the term is outdated, it is prominently linked to political, right-wing rhetoric.

Politicians like Ted Cruz and Donald Trump coupling the words “illegal alien” with the word “criminal,” (NPR) as an antecedent or vice-versa. They are essentially labeling a voiceless people in a way that the people themselves don’t determine.

The current political climate in which the term “illegal alien” has an insidious relevancy is interesting when compared to the Peet article. It describes the avenues and roadblocks a Dartmouth student navigated in her quest to remove “illegal alien” as a subject heading with the Library of Congress. While researching, the student noticed that many inflammatory readings about non-citizens were found under the heading “illegal alien.”

The student took her concerns with the heading to a rights group for the undocumented students at Dartmouth. From there, the bipartisan group took the student’s concerns to librarians at Dartmouth. The librarians advised that the group would have to take it up with the Library of Congress directly. What follows was a description that, frankly, painted the Library of Congress as an impenetrable and hierarchical force at best. On the more extreme side, an absolute, perhaps harsher interpretation might cast LC as sometimes-protector of the hegemony.

After six grueling months of waiting, the Library of Congress finally got back to Dartmouth students, denying the change. The LC memo stated that the terms “illegal alien” and “undocumented immigrant” were not interchangeable. In their eyes, the connotation for each phrase was different.

Then, after what seems like relatively small pressure from ALA and civil rights groups, the Library of Congress relented. They changed the heading to “non-citizen”…for three months, at least. After that short span, Republicans (specifically) tried to stop this.

One Republican senator from Tennessee (neighbor to my own home state, Alabama) even went so far as to say the name-change would cost taxpayers frivolously, and therefore would not have been worth pursuing. As if using more thoughtful words wouldn’t lead to a more uniform, thoughtful community benefiting everyone…

The bill was ultimately passed, then denied, and is now currently up in limbo. The end of the Library Journal article is optimistic. It highlights the enterprising Dartmouth student, a former undocumented individual who is now a modern incarnation of civil rights hero. The article champions individuals like her, and as readers we are implicitly encouraged to follow suit.

Despite the bill not passing by the time of the article’s publication, the work done by the students was still necessary. The publicity generated by their efforts makes “illegal alien” seem even more antediluvian and backwards, further discourages thoughtful people (most of us, in my opinion) from using it. Any publicity, if it encourages less usage of this word, will paint researchers who use this tag as insensitive, pressuring everyone to use it less in every capacity, unless trying to incite (like insensitive, topical politicians of the day). In short, I don’t think anyone who matters is going to be using this term.

Both words in the label “illegal alien” are propaganda. “Illegal” implies criminal activity even when none occured. “Alien” is a particularly cartoonish way of saying an object doesn’t belong. It is not just propaganda, but it is immoral propaganda.

This reminded me of the struggles for more apt representation (or representation at all) in the Library of Congress subject headings outlined in the Drabinski readings. “Lesbian” finally got validation from LC as a subject heading in 1976. The dynamics of power, of literally waiting for the hegemony to realize that a disrespect is taking place, and then waiting on them to care enough to change it, is relevant in the Dartmouth case as well. When a dominant class is put in charge of defining a less-influential other, they are only going to approach this task with the limited understanding they bring to the table.

The Drabinski article was about how people are limited by their biases, whether they realize it or not. Even when the defenders of these inaccurate subject headings are in the wrong, they often don’t seem to realize or spend too much time defending instead of just realizing the new for something new and more respectful. If harmful language can exist in libraries, those hallowed places idealized by Madison and Jefferson, then what hope is there for the drastically more-chaotic spaces outside of it?

Above all else, we just have to ask people and understand what they feel comfortable being called. Why is that so hard?

Drabinski, E. (2013). Queering the Catalog: Queer Theory and the Politics of Correction. The Library Quarterly: Information, Community, Policy, 83(2), 94-111. Retrieved February 20, 2017, from https://lms.pratt.edu/

Greene, D. (2015, August 19). The Evolution Of The Immigration Term: Alien. Retrieved February 20, 2017, from http://www.npr.org/templates/transcript/

Peet, L. (2016). LC Drops “Illegal Alien” Subject Heading. Library Journal, 141(11), 12-13.