{"id":10018,"date":"2025-04-29T14:44:00","date_gmt":"2025-04-29T14:44:00","guid":{"rendered":"https:\/\/studentwork.prattsi.org\/infoshow\/?p=10018"},"modified":"2025-05-14T01:25:46","modified_gmt":"2025-05-14T01:25:46","slug":"easy-appointments-clear-expectations-scheduling-and-beyond-with-nycs-financial-empowerment-center","status":"publish","type":"post","link":"https:\/\/studentwork.prattsi.org\/infoshow\/2025\/easy-appointments-clear-expectations-scheduling-and-beyond-with-nycs-financial-empowerment-center","title":{"rendered":"Easy Appointments, Clear Expectations &#8211; Scheduling and Beyond with NYC&#8217;s Financial Empowerment Center"},"content":{"rendered":"<p>The Financial Empowerment Center (FEC) at New York City\u2019s Department of Consumer and Worker Protection (DCWP) provides free financial counseling and coaching services to NYC residents regardless of their immigration status. These services include counseling for budgeting assistance, debt management, credit improvement, student loans, and more. Clients can book appointments through the FEC\u2019s scheduling website.<\/p>\n<p>Recently, their website saw a 300% increase in traffic, driven by FEC\u2019s growth strategy and marketing efforts. Despite this, the booking completion rate is low. We hope to increase the booking rate and enhance user experience, streamline navigation, and improve accessibility.<\/p>\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/studentwork.prattsi.org\/infoshow\/wp-content\/uploads\/sites\/2\/DCWP-INFO-SHOW-PRESENTATION_compressed.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of DCWP-INFO-SHOW-PRESENTATION.\"><\/object><a id=\"wp-block-file--media-7aaabfc6-c13d-4d4d-9848-dedcebaaad41\" href=\"https:\/\/studentwork.prattsi.org\/infoshow\/wp-content\/uploads\/sites\/2\/DCWP-INFO-SHOW-PRESENTATION_compressed.pdf\">DCWP-INFO-SHOW-PRESENTATION<\/a><a href=\"https:\/\/studentwork.prattsi.org\/infoshow\/wp-content\/uploads\/sites\/2\/DCWP-INFO-SHOW-PRESENTATION_compressed.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-7aaabfc6-c13d-4d4d-9848-dedcebaaad41\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Financial Empowerment Center (FEC) at New York City\u2019s Department of Consumer and Worker Protection (DCWP) provides free financial counseling and coaching services to NYC residents regardless of&#8230;<\/p>\n","protected":false},"author":4130,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1268],"tags":[],"coauthors":[1307,1400,1217,1278],"class_list":["post-10018","post","type-post","status-publish","format-standard","hentry","category-1268"],"_links":{"self":[{"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/posts\/10018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/users\/4130"}],"replies":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/comments?post=10018"}],"version-history":[{"count":3,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/posts\/10018\/revisions"}],"predecessor-version":[{"id":10603,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/posts\/10018\/revisions\/10603"}],"wp:attachment":[{"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/media?parent=10018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/categories?post=10018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/tags?post=10018"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/infoshow\/wp-json\/wp\/v2\/coauthors?post=10018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}