{"id":5484,"date":"2019-04-09T12:07:53","date_gmt":"2019-04-09T16:07:53","guid":{"rendered":"http:\/\/studentwork.prattsi.org\/foundations\/?p=5484"},"modified":"2019-04-09T12:07:55","modified_gmt":"2019-04-09T16:07:55","slug":"observation-jfk-airport-jetblue-airline","status":"publish","type":"post","link":"https:\/\/studentwork.prattsi.org\/foundations\/2019\/04\/09\/observation-jfk-airport-jetblue-airline\/","title":{"rendered":"Observation: @ JFK Airport JetBlue Airline"},"content":{"rendered":"\n

M<\/strong>y observation took place during the night time at the John F. Kennedy International Airport. I was taking a best friend to his flight that was leaving at 11:45 AM. During the time at the airport we were trying to check-in as fast as possible because traffic has made us run late. When checking-in there weren\u2019t that many staff attending customers on the JetBlue Airline. We believe that the staff was low because of the given late-night time. I remember there was a time that JetBlue had a lot of staff but that was during the morning and afternoons. Since my friend was leaving so late at night to go to his destination, he was having trouble in getting on board as fast as possible. He was running very late and too many people were causing delays that he couldn\u2019t wait for a staff. He then decided that he wanted to use the self-service check-in with JetBlue kiosk. My best friend thought that it would be a faster to be able to check in through self-service system and won\u2019t be able to wait on line for a long time. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

The kiosk self-service machines were close by the where you\ncheck in with the staff. They were at a good spot where users can easily access\nit. If I\u2019m not correct I believe there were about ten machines or more and most\nof them weren\u2019t being used. The kiosk machines had a big touch screen for the\nusers to use and be able to see the features and content that the check-in\nservice provide. The kiosk machine also had a slot where you put in your\npassport so that it can scan it for \u00adits check-in purposes. My best friend\nstarted using the device but he wasn\u2019t exactly sure how it worked. He decided\nto get help online through google. He had made his search on how to use the\ncheck-in self-service and had gotten a lot of information on videos and article\non getting help. At the moment of his search he was able find something that\nhelped him understand how to use the device at JetBlue airlines. The\ninformation he gathered only took him about 15 minutes of his time to be an\nable check-in with the machine successfully.<\/p>\n\n\n\n

The kiosk machine was pretty much straight forward for him\nto use, but he was mostly having trouble in how to scan the passport the right\nway. I believe that the machine wasn\u2019t telling the him how to properly enter\nthe passport in the right way because the screen basically shows a 3 second\nvideo on how to do it. I believe that tip that device gives you to scan your\npassport is helpful but there should be a little more information added to the\nscreen to help the user scan its passport. For example, if the kiosk machine\nwas to show a set of steps of instructions while viewing the small clip that\nshows you how to scan your identification it will get the user to properly be\nable to do what is asking to do. I remember that my best friend was getting a\nlittle frustrated because he tried about three times and since he was running\nlate to his flight, he wanted thing to get done fast.  <\/p>\n\n\n\n

There are so many digital devices out there that even\nairports have self-service check-in for flight. All these devices are connected\nby a network and they all give a scalable feature to its users for simplicity\nand helpful use. Just like the website of google that helped my friend get the\nhelp he needs for to this digital device, it had provided him with so much\ninformation about the kiosk. These many information helps with the leading of\nnew development. As Gary Marchionini writes in his paper of Human-information\ninteraction research and development,<\/p>\n\n\n\n

\u201cDigital technology has created a\nplethora of new kinds of information objects, including multimedia combinations\nthat exhibit behavior, acquire history over time, and lead to new emergent\nproperties. When these objects are Web-based, they acquire a scalability\nfeature that leads to new kinds of emergence: interactions among millions of people\nand trillions of machines cycles create new kinds of information objects\ndefined by instantaneous states of the network.\u201d  <\/p>\n\n\n\n

Observing and experiencing what my best friend went through\nto check-in with the kiosk device at the airport gave me knowledge. The\nspecific understanding, I had gotten from my observation was that it thought me\nhow the information that my friend gathered was helpful in the way that he was\nable to understand and use the newly self-service device from JetBlue. Just by\nsearching up a question. <\/p>\n\n\n\n

Reference<\/strong><\/p>\n\n\n\n

Gary, M. (2008). Human-information interaction research and\ndevelopment. Library & Information Science Research, vol.30, 165-174. doi:\n10.1016<\/p>\n","protected":false},"excerpt":{"rendered":"

My observation took place during the night time at the John F. Kennedy International Airport. I was taking a best friend to his flight that was leaving at 11:45 AM. During the time at the airport we were trying to check-in as fast as possible because traffic has made us run late. When checking-in there […]<\/p>\n","protected":false},"author":614,"featured_media":5485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,243,4],"tags":[],"class_list":["post-5484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-bowler","category-field-reports"],"jetpack_featured_media_url":"https:\/\/studentwork.prattsi.org\/foundations\/wp-content\/uploads\/sites\/5\/2019\/04\/image.png","_links":{"self":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts\/5484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/users\/614"}],"replies":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/comments?post=5484"}],"version-history":[{"count":2,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts\/5484\/revisions"}],"predecessor-version":[{"id":5487,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts\/5484\/revisions\/5487"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/media\/5485"}],"wp:attachment":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/media?parent=5484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/categories?post=5484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/tags?post=5484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}