{"id":4913,"date":"2019-03-16T00:41:17","date_gmt":"2019-03-16T04:41:17","guid":{"rendered":"http:\/\/studentwork.prattsi.org\/foundations\/?p=4913"},"modified":"2019-03-16T00:41:19","modified_gmt":"2019-03-16T04:41:19","slug":"ifeel-emotionally-intelligent-design-workshop","status":"publish","type":"post","link":"https:\/\/studentwork.prattsi.org\/foundations\/2019\/03\/16\/ifeel-emotionally-intelligent-design-workshop\/","title":{"rendered":"iFeel: Emotionally Intelligent Design Workshop"},"content":{"rendered":"\n
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On Saturday, February 16, 2019 about thirty Pratt students\nattended a three-hour workshop at Pratt Manhattan Campus called \u201cEmotionally\nIntelligent Design\u201d hosted by the school\u2019s chapter of UXPA (User Experience\nProfessionals Association). The event was led by Pamela Pavliscak, founder of Change\nSciences<\/a>\u2014a design research studio focused on emotionally\nintelligent design, author of the fall 2018 book Emotionally Intelligent Design<\/em> (O\u2019Reilly), and current faculty\nmember at Pratt Institute. <\/p>\n\n\n\n

According to the invitation posted on the Pratt School of\nInformation listserv, the objectives of the workshop were to teach students how\nemotionally-sensitive AI tools work, as well as methods to prototype, test, and\nevolve experience with emotional intelligence. During the workshop Pamela shared\na statistic that emotion-centered AI products and tools will be a $50 billion industry\nby 2025 and it will be integrated with most industries. Anecdotally, we are\nalready seeing major trends in this direction, for example, in the realm of\nonline dating, facial recognition technology, voice assistants and chatbots. Yvonne\nRogers\u2019 \u201cNew Theoretical Approaches for Human-Computer Interaction,\u201d supports\nthis claim by explaining that due to the rapid pace of technological developments,\nnew opportunities are being created to augment, extend, and support user\nexperiences, interactions, and communications. Therefore, designers and\ntechnologists now have new methods and practices to conceptualize and evaluate\na fuller spectrum of interactive products to support a broader range of goals (e.g.\naesthetically pleasing, motivating, fun) and evoke an emotional response from\nusers or participants. <\/p>\n\n\n\n

The format of the workshop was students participating in several\ndifferent activities completed in 2-3-person groups that were interspersed with\nshort presentations about tools demonstrating technology imbued with elements\nof emotional intelligence. Some examples of technologies introduced included: social\nrobots like Pepper<\/a>, healthcare support technologies like SimSensei<\/a>\nthat use facial reading and other biomarkers to sense emotion, CrystalKnows<\/a>\nwhich uses social media and text (i.e. email) data to aid in better\ncommunication with coworkers, candidates, etc., Affectiva<\/a>\nwhich enables facial emotion analysis in context, and the Toyota\nConcept-i car<\/a> that \u201canticipates\u201d users\u2019 needs to create a better driving\/riding\nexperience. <\/p>\n\n\n\n

We began with an ice breaker asking some of the questions to fall in love<\/a> in our small\ngroups. Once acquainted, each group was assigned a specific context (i.e. conflict)\nand a challenge (i.e. building empathy) from which we would operate and ideate\nthroughout all of the other activities. My partner and I we completed an\ninterview where we discussed a specific conflict. The scenario that my partner\nshared was that she and a friend were attempting to find an apartment together\nwhile the friend was based in New York and she was out of the city for the\nsummer. It posed a challenge because only the friend was able to view the apartments\nin person. Communicating about desired apartment features was a challenge as\nwell as being completely transparent about priorities. The situation became so\ntense and uncertain that, in the end, they eventually decided to not find an\napartment together.<\/p>\n\n\n\n

This scenario framed our further explorations into sketching\nand visualizing what happened to the relationship over time and what sensory\nexperiences were involved. By the end of the prototyping, my partner and I had\nsketched a mobile app complete with front-view and self-view cameras with\nembedded sentiment analysis software so that a remote person could view a\nphysical space while the person showing the space could get a sense of how the viewer\nfeels about it. In our pitch to the rest of the groups, we said this type of\napp could help in a number of scenarios: roommate to roommate, realtor to\npotential tenants, venue managers to clients and more. It would potentially save\nthe time, money, and hassle while offering communication tools and insights to\nhelp people make good decisions and become better communicators. <\/p>\n\n\n\n

My main takeaway from these somewhat abstract activities were to keep the people and context centered in every part of the process and to allow myself to be surprised in the process of discovering solutions. With this conclusion, I am reminded on Don Norman\u2019s \u201cBeing Analog\u201d essay in which he describes a false dilemma: we can continue trying to make people more like computers \u2013 precise and logical and unemotional, or to make computers more like humans: creative, resourceful, attentive and able to change. When, in fact, humans and computers can elevate one another to ultimately help humans evolve and deal with the ever-evolving complexity of life. <\/p>\n\n\n\n

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References<\/strong><\/p>\n\n\n\n

Norman, Don\nA. (1998) The Invisible Computer: Why\nGood Products Can Fail, the Personal Computer is So Complex, and Information\nAppliances are the Solution<\/em>. MIT Press. Chapter 7: Being Analog https:\/\/jnd.org\/being_analog\/<\/a>.<\/p>\n\n\n\n

Rogers, Yvonne. (2004) \u201cNew theoretical approaches for human-computer interaction.” Annual Review of Information Science and Technology <\/em>38: 87-143. <\/p>\n\n\n\n

Sengers, Phoebe. (1999). “Practices for a machine culture: a case study of integrating cultural theory and artificial intelligence.” Surfaces <\/em>VIII. <\/p>\n","protected":false},"excerpt":{"rendered":"

On Saturday, February 16, 2019 about thirty Pratt students attended a three-hour workshop at Pratt Manhattan Campus called \u201cEmotionally Intelligent Design\u201d hosted by the school\u2019s chapter of UXPA (User Experience Professionals Association). The event was led by Pamela Pavliscak, founder of Change Sciences\u2014a design research studio focused on emotionally intelligent design, author of the fall […]<\/p>\n","protected":false},"author":605,"featured_media":4914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/studentwork.prattsi.org\/foundations\/wp-content\/uploads\/sites\/5\/2019\/03\/IMG_6440.jpg","_links":{"self":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts\/4913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/users\/605"}],"replies":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/comments?post=4913"}],"version-history":[{"count":7,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts\/4913\/revisions"}],"predecessor-version":[{"id":4922,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/posts\/4913\/revisions\/4922"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/media\/4914"}],"wp:attachment":[{"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/media?parent=4913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/categories?post=4913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/studentwork.prattsi.org\/foundations\/wp-json\/wp\/v2\/tags?post=4913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}